REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
One year after closing its merger with US Airways, American Airlines is looking ahead to 2015 and beyond with more than $2 billion in investments, which will include fully lie-flat seats, international WiFi, and more inflight entertainment options.
Air France and Orange will offer Wi-Fi access onboard two Airbus A320s on short and medium-haul networks during a three-month trial phase, from summer 2015. This will allow passengers to surf the internet, read their emails, watch live TV, or enjoy their favourite series.
Japan Airlines’ new B787-8 has been equipped with the Thales AVANT in-flight entertainment system, making it the first airline in Asia to carry the state-of-the-art technology.
Artefact’s Mike Lemmon explores how airlines can deliver meaningful innovations in economy class and how we can restore a sense of wonder to air travel.
Cathay Pacific and Tourvest Inflight Retail Services offer their thoughts on how technology, personalisation and staff training can help boost in-flight sales.
A partnership between Southwest Airlines and Beats Music means passengers can now access bespoke playlists on their own electronic devices.
Thai AirAsia X has partnered with a selection of companies to enable passengers to buy tickets for onward travel and tourist attractions while onboard.
JetBlue has launched its premium product, Mint, on the JFK-LAX route, offering private suites, flat-bed seats and 15-inch in-flight entertainment screens.
British Airways is retrofitting 95 of its short-haul aircraft with new seats and a refreshed cabin design, starting immediately with its Airbus A320s.
FTE looks at how low cost carriers such as Southwest, JetBlue, Vueling, Ryanair and PEOPLExpress are helping to improve the in-flight passenger experience.
British Airways is retrofitting 95 of its short-haul aircraft with new seats and a refreshed cabin design, starting immediately with its Airbus A320s.
FTE looks at how low cost carriers such as Southwest, JetBlue, Vueling, Ryanair and PEOPLExpress are helping to improve the in-flight passenger experience.
LOT Polish Airlines has introduced a new Economy Plus product, added a lower cost Economy Simple option, and upgraded its Business Class service.
FTE takes a look at the benefits of leveraging Big Data for airlines, and explores how the likes of Delta, Boxever and GuestLogix think it can improve the passenger experience.
The first two-class A330 has been added to the Philippine Airlines fleet, and it includes flat-bed seats, wireless IFE and Wi-Fi connectivity.
FTE looks at how the likes of Etihad, Air France, Emirates and American Airlines are investing in premium cabins to attract high-end customers and drive loyalty.
Etihad Airways has launched the first ever three-room onboard apartment, and unveiled major cabin upgrades across all classes of its A380s and B787s.
Luxury hotel group Four Seasons has unveiled its own fully branded aircraft, offering a hotel-inspired onboard experience. What can airlines learn from it?
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