Tampa International Airport has introduced digital screens displaying the security queuing time in the main terminal.Â
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Tampa International Airport has introduced digital screens displaying the security queuing time in the main terminal.Â
London City Airport has deployed new technology for passenger queue measurement, helping it to better understand and manage queues and bottlenecks.
Nepalâs Tribhuvan International Airport has teamed up with SITA to reduce check-in queues and improve passenger flow through the airport.
Two Virtual Assistants have been installed at Frankfurt Airport to help simplify the check-in and security processes for passengers.
Global Futurist and CEO of Fast Future Research Rohit Talwar explores the key drivers shaping customer expectations and how airports can thrive during economic turbulence.
The TSA has announced that a trial of a trusted traveller programme aimed at expediting security processing will be extended to include three more airports.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
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Find out more >>Content plans: Tour on 11th hosted by GOAA; Networking Day on February 12th
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Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing, and the brand-new FTE Smart Ramp & Baggage Innovation Summit â co-located to deliver the regionâs most comprehensive gathering of air transport leaders.
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Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the âCES of Aviationâ taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
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Kevin McGarr, President & CEO, CATSA, discusses the role of biometrics in airport security and the viability of an international trusted traveller programme.
Gatwick Airport has introduced new e-gates and dedicated family lanes in the immigration halls to reduce queue times and expedite passenger processing.
In an innovative move to simplify the airport security process and enhance the passenger experience, a number of UK airports have introduced âvirtual assistantsâ.
Kharkiv Airport has revealed that passenger servicing will be reduced to just one minute as it prepares for an increase in traffic during Euro 2012 next summer.
11-12 November 2025, Singapore
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In an innovative move to simplify the airport security process and enhance the passenger experience, a number of UK airports have introduced âvirtual assistantsâ.
Kharkiv Airport has revealed that passenger servicing will be reduced to just one minute as it prepares for an increase in traffic during Euro 2012 next summer.
Helsinki Airportâs Bluetooth passenger tracking will go live in August, allowing passengers to receive real-time updates on security queuing times.
Malaysia Airlines has introduced the new Frontend Check-in Lounge at KLIA to provide exclusive processing facilities for select passengers.
The benefits of a global trusted traveller programme continue to be explored as a means to expedite passenger processing and enhance the passenger experience.
As airports and airlines continue to innovate in order enhance the passenger experience, we reveal what passengers really want from the airport of the future.
The establishment of Bluetooth as a mature technology has led to its increased adoption as a reliable means of passenger tracking and airport queue management.
The development of next-generation boarding gates continues to highlight the benefits that self-boarding can bring to the overall passenger experience.
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