REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
San Francisco International Airport has installed interactive digital wayfinding screens in the new Boarding Area E, which passengers can use to find their way around the airport.
Copenhagen Airport has launched a dedicated website and app for Chinese-speaking passengers, who can now translate airport signage using their smartphone.
FTE toured London Stansted Airport with Neil Banks, Terminal Transformation Manager, to preview the latest developments, including self-service smart access security gates, fast-track security, intuitive wayfinding and a virtual assistant.
A total of 16 airports are now available on Google Indoor Street View, allowing passengers to view terminal facilities before arriving at the airport.
Google Indoor Maps and Google Indoor Streetview are now available for all public areas of Gatwick Airport, allowing passengers to take a virtual tour of the terminals.
Last week we began our countdown of FTE Asia’s 10 trends. Here are five more concepts changing the passenger experience, and not in the ways you might expect.
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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Following the groundbreaking FTE Asia 2013 conference, we take a look at the top 10 concepts, technologies and trends that are transforming the passenger experience as we know it.
Branded Departure Gate Lounges, ‘Time to Gate’ informative monitors and Virtual Assistants can now be found at Athens International Airport.
Interactive virtual assistants that can respond to specific passenger enquiries in English and Arabic have been installed at Dubai International Airport.
Dubai International Airport has installed a new alpha-numeric signage system to improve passenger wayfinding across the airport.
09 to 11 Sep 2025, California
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Interactive virtual assistants that can respond to specific passenger enquiries in English and Arabic have been installed at Dubai International Airport.
Dubai International Airport has installed a new alpha-numeric signage system to improve passenger wayfinding across the airport.
The 9th SITA Airport IT Trends Survey has found that airports are increasingly turning to mobile apps, social media and geolocation services to improve the passenger experience.
Narita International Airport has released a new smartphone app, which includes a navigation function to assist with passenger wayfinding in the terminal.
FTE paid a visit to Madrid-Barajas Airport to experience at first hand the Ágora project – a key part of Iberia’s ambition to make its T4 hub the most user-friendly airport terminal in the world.
On the eve of the London 2012 Olympic Games, FTE provides a round-up of what London’s airports are doing to provide a memorable passenger experience.
London Luton Airport has teamed up with Google Maps to become the first UK airport to offer indoor maps to assist with wayfinding in the terminal building.
A new system that uses telepresence technology allows for an offsite agent to offer face-to-face assistance on airport services such as check-in and lounge access.
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