REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
HK Express is enhancing the passenger experience onboard its A321neo aircraft with new Recaro SL3710 seating. The SL3710 was customised for HK Express with an artificial leather dress cover and advertising frame on the backrest.
Iberia is the launch customer for the new Recaro CL6720 business class seat with sliding doors, which is being installed on the airline’s Airbus A350s. The seat is said to “take the business class experience to the next level”.
New airline Riyadh Air has announced an order of up to 72 Boeing 787-9 Dreamliners. Plans include digital innovation at every passenger touchpoint, state-of-the-art cabin interiors and next-generation IFEC.
AirJapan, All Nippon Airways’ (ANA) new airline brand for medium-haul international routes, has unveiled select products and services to be introduced on its inaugural flights from February 2024.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 – uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
SWISS is to offer travellers a totally new and more personalised ‘SWISS Senses’ travel experience from 2025. The centrepiece of the new customer product is a redesigned cabin for the airline’s long-haul aircraft.
Tiina Tissari, Vice President, Customer Experience and Products, Finnair, shares the airline’s new retail approach, how its digital innovation is providing a seamless passenger experience, and its elevated long-haul concept.
The first 777-300 ERs equipped with Air France’s latest long-haul cabins are now operating on routes from Paris-Charles de Gaulle to New York-JFK, Rio de Janeiro and Dakar in a “new major step in Air France’s move upmarket”.
SWISS has begun installing its new Premium Economy Class on its Airbus A340-300 fleet, with “greater seating comfort, enhanced service, and wider choice of meals”.
9-11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9-11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Air China has introduced a “minisuite in the sky” with installation of Recaro’s lie-flat business class seat on its A350s, featuring “additional privacy features and premier living space”.
The first Emirates A380 to be completely refurbished under the airline’s US$2 billion retrofit programme has been deployed on the Dubai-London Heathrow route.
Virgin Atlantic has taken delivery of its first Airbus A330neo aircraft, which will make its debut on the airline’s Heathrow to Boston route.
The new Flagship Suite seats, featuring privacy doors, will be included on all Airbus A321XLR and Boeing 787-9 deliveries beginning in 2024.
The airline’s Upper Class cabin boasts a brand new seat and the unveiling of The Retreat Suite, the most spacious suite in Virgin Atlantic’s history.
Air New Zealand has unveiled the cabin designs for its new B787 Dreamliners, featuring a new Business Premier Luxe seat and the world’s first economy sleep pods.
The new Premium Comfort Class will vary from 21 to 28 seats, which will be wider than standard seats, offering more legroom, a larger screen and a footrest.
The upgrades include improved inflight Wi-Fi capabilities, larger overhead bins, power ports, as well as enhancements to digital platforms and airport kiosks.
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