In this deep-dive interview, Jill Fraser, Transformation Programme Delivery Director, shares how the next phase of the Manchester Airport Transformation Programme will ârevolutionise the customer experienceâ.

Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Exploring new trends & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Tour on 11th hosted by GOAA; Networking Day on February 12th
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing, and the brand-new FTE Smart Ramp & Baggage Innovation Summit â co-located to deliver the regionâs most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the âCES of Aviationâ taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 â uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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In this deep-dive interview, Jill Fraser, Transformation Programme Delivery Director, shares how the next phase of the Manchester Airport Transformation Programme will ârevolutionise the customer experienceâ.

Southwest has selected MOST to help reimagine the inflight retail process, with âintuitive and customised retail and payment solutionsâ. The aim is to improve both the passenger experience and data analytics.

eSIM Go has been chosen by easySim.global as its preferred partner for eSIM provisioning, connectivity and support. This will enable customers access to 4G/5G eSIM data bundles in over 150 countries.

PLAY Airlines is to trial Bluebox Aviation Systemsâ passenger-facing onboard retail solution. The aim is to provide a platform to add new channels of revenue generation, while enhancing the passenger experience.

Over 70 organisations have already joined the new FTE World Airport Retailing Working Group, âdriving positive change and innovation and bringing all stakeholders together to collaborate in exciting new waysâ.

Wizz Air is launching an innovative, digitally-driven ancillary service offering mobile data bundles, utilising eSIM Goâs Powered by Breeze solution that requires little technical involvement from the Wizz Air team.

The co-located FTE EMEA and FTE Ancillary & Retailing events took place at the RDS Dublin on 23-25 May 2023, with the theme of âTomorrowâs Customerâ. Here is a selection of the main highlights.

Find out more about the innovative solutions that will be on display at FTE Dublin on 23-25 May 2023 from the industryâs most established global industry providers and startups.

Joost Cordes, Chief Revenue Officer, shares details of Flexiroamâs borderless mobile connectivity solutions and how exhibiting at previous Future Travel Experience events helped secure an important agreement with Emirates.

Helsinki Airport is improving the passenger experience with new restaurants and shops developed in response to the latest trends and the desires of passengers, for an âinternational atmosphere and Finnish experiencesâ.

Manchester Airport has unveiled plans for 27 new restaurants and retail units in its brand-new Terminal 2, opening in 2025. The aim is to âprovide a more varied and comprehensive retail experienceâ.

A new autonomous convenience store, Travelwell, has opened at Hong Kong International Airport, operated by Lagardère Travel Retail. The store deploys Artificial Intelligence and computer vision technology to streamline the shopping process.

Georg Haraldsson, Chief Information Officer, PLAY, explains how the airline is navigating the tech landscape, its approach to retailing, and the ways in which it is looking to maximise inflight sales opportunities.

The winner of each award will be announced during an official awards ceremony on 24 May at the co-located FTE EMEA and FTE Ancillary & Retailing events (Dublin, 23-25 May 2023).

As part of efforts to partner with different types of outlets that offer a range of services, Perth Airport has welcomed the opening of a new hair salon to enhance its customer service and retail offering.

Sammy Patel, VP Commercial, Vantage Airport Group, discusses commercial trends, technological innovation, and the commercial proposition in Kansas City International Airportâs new terminal.
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