Cathay Pacific, AirAsia and airfree discuss the future of inflight retail, defined by connectivity, e-commerce and the ability to adapt to changing times.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Cathay Pacific, AirAsia and airfree discuss the future of inflight retail, defined by connectivity, e-commerce and the ability to adapt to changing times.
Singapore Airlines has announced the redesign of its KrisShop inflight offering into a separate subsidiary focused on global travel retail e-commerce.
Eurowings has partnered with TaxiTender to enable customers to seamlessly book a taxi via the Eurowings app.
FTE caught up with Yosi Golan, co-founder and CTO of SeeVoov, the winner of the Future Travel Experience Ancillary Startup Competition 2019.
Budapest Airport presented results from the two three-month BARTA trials in collaboration with Wizz Air during the FTE Ancillary show in Istanbul.
Speakers from Singapore Airlines, Incheon International Airport and 3Sixty Duty Free explore the future of airport retail in a technology-led world.
Lufthansa has earned certification for ONE Order, which is the IATA initiative to modernise its member airlines’ flight booking and accounting processes.
Travellers flying from Los Angeles International Airport can now pre-order food and shop online ahead of their trip via the airport’s digital channels.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Airlines across the world earned approximately $28.1 billion in revenue from baggage fees in 2018, according to a report by IdeaWorksCompany and CarTrawler.
Through NDC and other initiatives, Amadeus will support Finnair’s strategy to increase ancillary sales and enrich the shopping experience.
Groupe ADP’s new Chief Retail Officer, Aude Ferrand, shares strategies to transform the airport retail experience, including by using new technologies.
Using the Uber Eats app, passengers at Toronto Pearson can order food from selected HMSHost restaurants for delivery right to their gate.
The partnership will enable Copa Airlines to gain control over its product offering, allowing it to present customers with a better shopping experience.
KLM Royal Dutch Airlines has become the latest airline to suspend its inflight duty free sales, as the industry responds to changing customer needs.
Eurowings customers will now be able to book tickets for travel with mobility provider FlixBus directly through the airline’s app.
The reciprocal programme aims to create a more rewarding end-to-end experience for elite members of American Airlines and Hyatt loyalty programmes.
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