96% of Lufthansa’s passengers are able to make use of Fast Travel compliant solutions – the highest percentage of any airline in the world.
96% of Lufthansa’s passengers are able to make use of Fast Travel compliant solutions – the highest percentage of any airline in the world.
Qatar Airways is the first airline in the Middle East to achieve Fast Travel Platinum Status in recognition of its investment in self-service technology.
Rossen Dimitrov, Qatar Airways’ SVP Customer Experience, tells FTE why he expects airline-designed airports to be more common in the years to come.
Qantas is the first airline in the Asia-Pacific region to achieve IATA Fast Travel Platinum status, while Narita Airport is exploring Fast Travel opportunities.
Doha’s new Hamad International Airport and home carrier Qatar Airways will trial the Smart Security concept, while the airline has also received the Fast Travel Green Award.
FTE attended the IATA World Passenger Symposium, where distribution, the customer experience and the Checkpoint of the Future were on the agenda.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Pittsburgh International Airport presentation, Autonomous operations & Robotics POC updates.
Find out more >>Content plans: Bringing together aviation and robotics industry professionals for a three-day interdisciplinary series of conference sessions, workshops, robotics innovation tours, and networking opportunities with the primary goal of solving aviation business and operational challenges with robotics solutions.
Find out more >>Content plans: Dublin Airport presentation & POC updates, Innovation for delivering successful summer
Find out more >>Content plans: Retailing innovations in Dublin and discussion around progressive new business models.
Find out more >>Content plans: This high-level three-day event in the heart of Dublin, focused on customer-centric innovation, is dedicated to new thinking and concepts, and combines an exhibition, extensive social activities, conference sessions, interactive workshops, pitch sessions and awards with turbo-charged networking.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: PoC update, offsite baggage processing, new innovation.
Find out more >>Content plans: PoC update, AI use cases in baggage, new innovation & new member presentation.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Enhancing Hub operations through airport/home carrier collaboration – learnings and idea sharing, Innovation in bag imaging for border processing
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Bag tracking, autonomous, automation
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Year in review, PoC summary, and plans for 2025
Find out more >>Last week we began our countdown of FTE Asia’s 10 trends. Here are five more concepts changing the passenger experience, and not in the ways you might expect.
Hawaiian Airlines passengers at Honolulu Airport can now self-check and weigh their own baggage when they print their boarding passes
Ahead of FTE Asia 2013 AirAsia, Tiger Airways, flydubai, IndiGo, and Jazeera Airways share their insights and innovations for the passenger experience of the future.
The passenger experience of the future is one that is personalised, portable and full of flexibility says IATA’s Head of Passenger Experience Paul Behan, who gave FTE his insight into the airport journey of 2020 ahead of his participation in FTE Asia 2013 in May.
Ahead of FTE Asia 2013 AirAsia, Tiger Airways, flydubai, IndiGo, and Jazeera Airways share their insights and innovations for the passenger experience of the future.
The passenger experience of the future is one that is personalised, portable and full of flexibility says IATA’s Head of Passenger Experience Paul Behan, who gave FTE his insight into the airport journey of 2020 ahead of his participation in FTE Asia 2013 in May.
To earn Platinum status, at least 80% of an airline’s passengers must have access to a range of self-service options throughout the airport journey. Scandinavian Airlines has become the only airline in the world to earn the highest level of accreditation in IATA’s Fast Travel program.
Several new airlines have joined Budapest Airport’s convenient Fast Track service, which is designed to enhance the passenger experience by bypassing airport security queues. The service is available to passengers on participating airlines.
ANA Aeroportos de Portugal has partnered with Vision-Box to install access control security checkpoint eGates in Terminal 1 at Lisbon Airport. The e-gates enable the automation of passenger control by validating their boarding pass – either paper or electronic.
Iberia will install 22 ‘Quick Service Points’ in Madrid-Barajas Airport to provide information and assistance to passengers and reduce queuing times.
Having contributed to a successful 2011 for the Fast Travel initiative, airports and airlines across Asia are set to play a major role in the project in 2012.
Passengers travelling with Air China from Vancouver, Osaka Kansai and Nagoya international airports can now make use of self-service check-in kiosks.
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