REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
FTE highlights 10 technologies and trends, ranging from AI and robotics to biometrics and translation technology, that should be on the radar of every airline and airport.
The line-up of robots can perform a variety of tasks, ranging from helping to transport luggage to providing assistance with language translation.
Andy Bien, CIO, Airport Authority Hong Kong, discusses new and emerging technologies, customer experience and the need for more collaboration.
Michael Ibbitson, Dubai Airports’ EVP, Technology and Infrastructure, discusses beacons, robotics, biometrics and the airport of the future.
Hamad International Airport and SITA have signed an MoU to implement or trial a variety of technologies at the Doha hub airport.
FTE explores how airlines and airports across Asia are embracing new technologies and trends to help improve and simplify the passenger experience.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Haneda Robotics Lab’s Robot Experiment Project 2017 focuses on three core areas: security, transportation and translation.
Changi Airport Group has launched the Living Lab Programme, which will explore new technologies including robotics, AI and the Internet of Things.
EVA Air has become the latest airline to invest in robots with the introduction of robotic customer service agents at Songshan and Taoyuan airports.
Changi Airport Group’s Steve Lee discusses self-service, robotics, personalisation and the future of the airport check-in hall.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
EVA Air has become the latest airline to invest in robots with the introduction of robotic customer service agents at Songshan and Taoyuan airports.
Changi Airport Group’s Steve Lee discusses self-service, robotics, personalisation and the future of the airport check-in hall.
Thanks to “Leo”, bags are collected, checked in, transported and loaded onto the correct flight without ever having to enter the terminal building.
FTE speaks to Laila Ben Salah, KLM’s Manager Product Innovation, about the final Spencer demonstration in which the robot interacted with passengers at AMS.
Robot NAO, a 58cm-tall humanoid robot, can communicate with passengers in three languages and can interact with staff via their smart watches.
JetBlue Technology Ventures has been launched to help “shape the future travel experience” and will invest in and partner with early stage startups.
FTE takes a look at the top five technology trends that will shape the passenger experience in 2016, and which should be on every airport and airline’s radar.
KLM has launched operational trials of the project robot Spencer, which is being developed to guide passengers through the airport terminal.
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