NCR’s Common Use Self-Service kiosks will read mobile barcodes, drivers’ licenses and passports to make the check-in process easier than ever.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
NCR’s Common Use Self-Service kiosks will read mobile barcodes, drivers’ licenses and passports to make the check-in process easier than ever.
The passenger experience of the future is one that is personalised, portable and full of flexibility says IATA’s Head of Passenger Experience Paul Behan, who gave FTE his insight into the airport journey of 2020 ahead of his participation in FTE Asia 2013 in May.
Copenhagen Airport has this week introduced automated boarding pass scanners to increase both customer satisfaction and capacity.
The improvements are part of a 10-year contract between Mumbai Airport and SITA, who will implement state-of-the-art self-service, baggage and 2d boarding pass technology at the airport.
Airports Authority of India has announced that SITA will provide 25 of its airports with common-use passenger processing systems.
To earn Platinum status, at least 80% of an airline’s passengers must have access to a range of self-service options throughout the airport journey. Scandinavian Airlines has become the only airline in the world to earn the highest level of accreditation in IATA’s Fast Travel program.
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New information kiosks at Frankfurt Airport will be capable of reading boarding passes – good news for passengers at the airport with the highest number of passengers utilising self-service check-in and self bag drop.
A total of 19 self-service bag drop systems will be in place at Munich Airport by the end of November, while 16 new units will be installed at Frankfurt Airport.
A self-service bag drop system has been installed at Stockholm Arlanda Airport, allowing passengers to print their own bag tags either at the airport or at offsite locations.
The 2012 SITA Passenger Self-Service Survey has revealed that passengers want more self-service and mobile-based offerings to help improve the travel experience.
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A self-service bag drop system has been installed at Stockholm Arlanda Airport, allowing passengers to print their own bag tags either at the airport or at offsite locations.
The 2012 SITA Passenger Self-Service Survey has revealed that passengers want more self-service and mobile-based offerings to help improve the travel experience.
Kjeld Zacho Jørgensen, CEO of Billund Airport, explained to FTE how the airport’s new home-printed bag tag solution will revolutionise the passenger experience.
Warsaw Chopin Airport has installed 15 new common use self-service kiosks, which allow passengers to check-in and self-tag their bags.
FTE paid a visit to Madrid-Barajas Airport to experience at first hand the Ágora project – a key part of Iberia’s ambition to make its T4 hub the most user-friendly airport terminal in the world.
Air India and Jet Airways passengers flying from Cochin International Airport can now make use of four new common-use self-service check-in kiosks.
Iberia has been recognised by IATA for its ongoing efforts to improve baggage handling at Madrid-Barajas Airport as part of the Baggage Improvement Programme.
In an interview with FTE, Thierry Antinori, Executive VP for Passenger Sales Worldwide, Emirates, outlined some of the airline’s initiatives on the ground to improve the passenger experience.
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