Up in the Air: Personalisation

Economy passengers flying between Los Angeles and New York, and between San Francisco and New York, will be offered complimentary meals.

Delta Air Lines is re-introducing complimentary meals for economy class passengers on a number of its longest domestic flights.

Finnair is the first airline in the world to allow passengers to pay for in-flight purchases using Alipay, which is popular among Chinese travellers.

FTE explores the latest technologies and trends that will play a crucial role in reshaping the air transport industry in 2017.

Delta is unveiling a new improved onboard lineup snack offering, including larger portions and more variety for customers while supporting its mission of continuing to invest in the overall onboard experience.

Emirates has introduced a new Christmas menu across all cabin classes featuring traditional festive meals, reflecting on its commitment to providing regional and seasonal offering.

A study from Accenture has found that many airline executives feel they are falling short in their bids to improve the passenger experience.

The FTE Airline Passenger Experience Power List recognises the top 25 most empowered airline customer experience leaders who can drive passenger experience improvements.