REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
FTE spoke to Bengaluru International Airport’s Satyaki Raghunath as the airport gears up to deliver the largest deployment of biometric solutions at an Asian airport.
The £50 million full-scale biometrics project is part of a wider programme of investment to streamline the passenger journey at Heathrow Airport.
FTE explores how biometric-enabled processing is redefining the passenger experience at Bengaluru, Hong Kong and Changi airports.
Read some of the key takeaways from the Future Travel Experience Global Jump Seat Debate, which was led by British Airways’ Raoul Cooper.
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FTE explores how the likes of Orlando, San Jose, Miami and Los Angeles international airports are making use of biometrics technology.
Orlando International will be the first US airport to fully deploy the U.S. Customs & Border Protection (CBP) Biometric Entry and Exit Program.
During the end-to-end biometrics trial, personal data collected at the airport’s self-service bag drops will be recognised by new automated self-boarding gates.
The new kiosks, which have been rolled out across Mexico City, Cancun and Los Cabos airports, will use biometric technology to capture fingerprints to verify passengers’ identities and improve national security.
13–15 May 2025, Pittsburgh
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The new Delta Biometrics programme powered by CLEAR allows eligible members to securely and seamlessly use their fingerprints to enter all 50 US Delta Sky Club locations.
Lufthansa Group has launched biometric boarding technology with facial recognition at Los Angeles Airport (LAX), as part of its ongoing efforts to digitalise travel.
Passengers flying with British Airways from Orlando International Airport to London Gatwick can now enjoy a secure and seamless departure with SITA’s biometric boarding at the gate.
Fully owned and operated by AirAsia, FACES uses facial recognition technology to identify travellers as they approach the automated boarding gate.
The pilot involves the use of biometric facial recognition technology to verify the identities of travellers re-entering the United States from Aruba.
For airlines and airports, technology holds the key to unlocking a smoother passenger journey while ensuring security remains top priority, as SITA explains.
Stuart Rattray, GM Technology, outlines how Sydney Airport is embracing open data and biometrics to improve the passenger experience and optimise efficiency.
Hamad International Airport and SITA have signed an MoU to implement or trial a variety of technologies at the Doha hub airport.
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