REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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Houston’s William P. Hobby Airport has opened a new restaurant and live music venue as part of a multi-phase concessions improvement project. The aim is to deliver “a dynamic, world-class experience”.
SAS has opened a new lounge at Stockholm Arlanda Airport – The SAS Lounge by Mastercard – located in Terminal 5. The lounge aims to elevate passenger comfort and enhance the overall travel experience.
Cathay Pacific is partnering with Mott 32, one of the world’s most awarded Chinese restaurant brands, to bring customers an elevated, memorable dining experience at The Pier, First class lounge at HKG.
Momentum is building behind Perth Airport’s multi-billion-dollar infrastructure program and “One Airport” vision to deliver greater efficiency for airlines and a better travel experience for passengers.
Fraport USA has won the bidding to manage the retail concessions at Baltimore/Washington International Airport for 23 years. Plans include further enhancing CX “through a variety of innovative concepts”.
Copenhagen Airport has awarded Vanderlande a contract to deliver 20 automated screening lanes, with central image processing, as part of a major revamp of its passenger checkpoint process for a stress-free CX.
Heathrow has unveiled the first stage of the transformation of its VIP offering. Named The Windsor by Heathrow, the refurbishment and rebrand of the private terminal signals a new chapter in luxury travel.
Member airlines of Lufthansa Group – including Lufthansa, SWISS, Austrian Airlines, Brussels Airlines and Eurowings – are integrating the Apple AirTag location feature to digitally support baggage tracking.
09 to 11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
Barcelona Airport has collaborated with Areas to open SELF, which is said to be the world’s first robotic restaurant incorporating Artificial Intelligence in an airport, in order to “optimise operational processes and improve CX”.
Fraport is setting a “new standard of passenger security” and enhancing CX with the regular use of walkthrough scanners at Frankfurt Airport, following a one-year test phase at Concourse A in Terminal 1.
Hamad International Airport has opened the new Concourse E as part of its latest terminal expansion program, providing “passengers with a more seamless, comfortable travel experience” with advanced tech.
Vilnius Airport has opened its new departures terminal, “providing passengers with a higher level of comfort” and marking “a new stage in technological advancement”. A new arrivals terminal is planned for 2028.
Emirates has opened a new lounge in Bangkok Suvarnabhumi Airport’s Satellite 1 Terminal. The newly refurbished lounge aims to set a new standard for premium travel with an enhanced ground experience.
Austin-Bergstrom International Airport has announced three new concessions in the Barbara Jordan Terminal, each designed to reflect a “commitment to delivering a seamless and memorable journey”.
Manchester Airport has previewed what travellers will experience when its major £1.3 billion, 10-year transformation programme is complete later this year, with the full opening of the brand-new Terminal 2.
Founder & CEO Daniel Coleman shares an update on FTE’s bold vision for 2025, injecting fresh perspectives and innovative ideas, and testing new tech and approaches, while driving collaboration in a way that no-one else is.
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