REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Exploring new trends & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Tour on 11th hosted by GOAA; Networking Day on February 12th
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing, and the brand-new FTE Smart Ramp & Baggage Innovation Summit – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 – uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Charlotte Douglas International Airport (CLT) is testing Enhanced Primary Processing to reduce wait times at Customs. CLT is one of four airports where U.S. CBP is testing the new biometric screening.
Vancouver International Airport has unveiled Vancouver Duty Free, a reimagined shopping experience for international travellers, creating a unique sense of place and an enhanced customer experience.
Plaza Premium Group has opened a brand-new, state-of-the-art airline lounge project developed for Saudia Airlines in Heathrow Airport’s Terminal 4, which aims to offer “a unique, tailor-made experience”.
Changi Airport Group is enhancing CX at Jewel with a Nintendo pop-up store and Mario Kart-themed installations. The aim is to further transform Jewel into “a premier destination for families and travellers”.
AviAlliance has announced plans to invest £350 million in the growth and decarbonisation of AGS Airports over the next five years, including a comprehensive transformation of Glasgow Airport’s main terminal.
Brussels Airport has announced significant infrastructure investments. The project features the construction of a new intermodal hub, expansion of the departure and arrival hall, a new hotel, and more.
Edmonton International Airport has unveiled its new sensory room – an immersive space to support passengers with sensory sensitivities, including autism, anxiety and other neurodivergent challenges.
UK regional gateway Aberdeen International Airport has unveiled ‘Hello Aberdeen’, an innovative digital assistant designed to provide instant support and improve every stage of the passenger journey.
9-11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9-11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
International Gate Control has selected AirportLabs to deliver its comprehensive modernisation of the operational systems at Chicago O’Hare International Airport, including core IT and digital platforms.
Finavia has announced plans to invest in the extension of Rovaniemi Airport’s terminal this year. The aim of the investment is to ensure “a smooth passenger experience” and prepare for future growth.
In part 1 of our focus on robotics and automation, Schiphol Group, Boston Dynamics, Southwest Airlines and Fraport share insights into how these technologies can enhance operational efficiency and CX.
Lufthansa Innovation Hub and Munich Airport Terminal 2 are partnering on joint initiatives to drive innovation. As part of these efforts, two autonomous robots developed by Ottonomy are being deployed.
VINCI Airports is testing a virtual assistant powered by agentic Artificial Intelligence (AI) at Lyon Airport. The innovative technology is able to answer passengers’ questions about every aspect of their journey.
Delta Air Lines has opened its eighth Sky Club location at Hartsfield-Jackson Atlanta International Airport – Concourse D-Center Point. The newest Delta Sky Club is inspired by the city’s Southern hospitality.
Fraport and TAV Airports have completed the first construction phase of the Antalya Airport expansion to “significantly elevate the passenger experience”. The expansion includes a new range of food offerings.
Pittsburgh International Airport has launched a program called ‘We Got You’ that focuses on helping passengers navigate unexpected events. The passenger-first initiative includes AI-powered tools and more.
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