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Air New Zealand highlights value of a successful self-service strategy

Air New Zealand highlights value of a successful self-service strategy

Check-in 2010 will see a keynote presentation from Todd Grace, Strategy Manager – Airports, Air New Zealand, addressing the airline’s experiences of the value of a self-service strategy. He believes that the writing is very clearly on the wall that the days of the traditional check-in experience are numbered, as he explained to Ross Falconer.


Access IS promotes face-up bar code scanning

Access IS promotes face-up bar code scanning

Whether your ticket is read face-up or face-down by the scanner can have a significant impact on how long passengers are kept waiting. There have been successful trials to present them on mobile phones and personal digital organisers (PDAs) – a trend that may grow. This variety of media makes accurate, first-pass scanning harder and […]

Innovative airport solutions

Innovative airport solutions

Ultra Electronics Airport Systems has announced the launch of its latest operational solution. UltraConnect is the company’s new global aviation messaging solution, which is able to provide reliable routing of all airline message types with particular focus at this stage on IATA RP17545 BSMs (Baggage Service Messages). The solution is already in use at one […]

Streamlining airline handling operations

Streamlining airline handling operations

All Nippon Airways has chosen Damarel to supply the latest version of its full DCS back up system. The solution provide a real-time transfer of passenger and flight information between an airline’s own DCS and Damarel’s Local DCS, ensuring the best possible continuation of service and on-time performance.

Future Travel Experience APEX Asia EXPO

10-11 November 2020, Singapore

Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific

Future Travel Experience Global

Mandalay Bay Convention Center, Las Vegas

7-9 Dec 2020, Las Vegas

Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience

Future Travel Experience Ancillary

Mandalay Bay Convention Center, Las Vegas

7-9 Dec 2020 2020

Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey


FUTURE TRAVEL EXPERIENCE EMEA

Dublin, Ireland

9-10 June 2021



CUPPS: The platform of the future

CUPPS: The platform of the future

The CUPPS (Common Use Passenger Processing System) initiative is currently in its pilot phase, which is divided into four segments: the technical trials (currently ongoing), the compliance trials, the specification update, and the specification release. Ross Falconer reports on progress and the next steps.

The future for common-use bag drop

The future for common-use bag drop

Common-use bag drops are emerging at the airport as an extension of the self-service experience – transferring more control away from the airline agent into the hands of the passenger. Louise Driscoll reports on the benefits and challenges for the industry.

The fully mobilized passenger

The fully mobilized passenger

The evidence suggests mobile will become the dominant form of check-in. Sales of internet-ready Smart Phone devices continue to grow at a significant pace – around 30% year-on-year. Meanwhile, major online players – such as Google and Yahoo Microsoft – are investing significant resources in developing and improving their mobile web offerings. Ross Falconer reports.

Remote check-in – driving new trends

Remote check-in – driving new trends

Where the US has successfully extended the check-in process away from the mobile phone and internet to offer a full-service remote skycap operation, further potential is seen to serve high passenger volumes at a time based on enlarging the cruise ship program to deal with conventions. Across the Atlantic, select destinations in Europe will soon […]

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