REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The 9th SITA Airport IT Trends Survey has found that airports are increasingly turning to mobile apps, social media and geolocation services to improve the passenger experience.
Building the ideal journey for tomorrow’s air travellers means embracing innovation. Much has been done and more big changes are on the way, as Matthys Serfontein, Vice President Airports, SITA, explained.
Milan Malpensa Airport has implemented Italy’s first Bluetooth queue measurement system to help manage queues and improve passenger processing.
A common-use passenger check-in and departure system has been installed at Gdansk Airport to handle the increased number of passengers expected during EURO 2012.
Such has been the success of Munich Airport’s passenger assistance InfoGates they will now be introduced to T2 to offer customer service via videoconference.
St John’s International Airport in Newfoundland has become the first airport in Canada to adopt a Common Use Passenger Processing System.
Over 100 CUSS kiosks and 150 CUPPS workstations will be operated at San Diego Airport as part of its $1 billion improvement programme.
Russia’s Koltsovo International Airport is deploying a new resource management system to enhance efficiency in ground handling, passenger services and security.
ARINC Incorporated has been awarded the contract to install its CUPPS platform at Northern Ireland’s Belfast City Airport.
ANA Group has partnered with Amadeus to introduce international flight reservation, inventory and departure control systems to streamline the travel experience.
ARINC Incorporated has been awarded the contract to install its CUPPS platform at Northern Ireland’s Belfast City Airport.
ANA Group has partnered with Amadeus to introduce international flight reservation, inventory and departure control systems to streamline the travel experience.
Almost 50 million passengers are set to benefit from a major investment in IT solutions across 13 airports in Indonesia.
Having been introduced in 2008, the CUPPS initiative is now in the implementation phase, with the CUPPS group in the process of writing an Implementation Guide.
Heathrow Airport is investing £400 million on upgrading its IT infrastructure, with a major focus on improving the passenger experience.
The first CUPPS (Common Use Passenger Processing System) certification has been achieved. In August, SITA became the first platform provider to achieve compliance certification and to successfully complete its CUPPS Pilot Program. Ross Falconer reports.
The CUPPS (Common Use Passenger Processing System) initiative is currently in its pilot phase, which is divided into four segments: the technical trials (currently ongoing), the compliance trials, the specification update, and the specification release. Ross Falconer reports on progress and the next steps.
easyJet has spent some considerable time evaluating the ideal check-in process it would like to operate. Central to this is internet check-in and the use of web-based systems.
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