WestJet has unveiled a host of new features for its web, mobile and self-service kiosk check-in services, including excess baggage payment and booking alterations.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
WestJet has unveiled a host of new features for its web, mobile and self-service kiosk check-in services, including excess baggage payment and booking alterations.
Alaska Airlines and Seattle-Tacoma International Airport have partnered on a new self-tagging project, allowing passengers to print and attach their own bag tags.
Ethiopian Airlines and Ethiopian Airports Enterprise have joined forces to introduce self-service check-in kiosks at the country’s main airport.
Abu Dhabi Airports Company has installed a new offsite check-in facility, allowing more passengers to check-in and print their bag tags before arriving at the airport.
Daniel Skjeldam, CCO, Norwegian outlined to FTE how the airline’s new self-service bag drop has performed since implementation and where it will be rolled-out next.
Iberia will install 22 ‘Quick Service Points’ in Madrid-Barajas Airport to provide information and assistance to passengers and reduce queuing times.
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British Airways has chosen London City Airport as its second airport location worldwide to offer self-tagging facilities for checked-in baggage.
As they continue to receive mixed reviews from passengers in Asia, what does the future hold for on-site self-service kiosks? Have your say here.
Passengers travelling with Air China from Vancouver, Osaka Kansai and Nagoya international airports can now make use of self-service check-in kiosks.
Jetstar passengers who use online, SMS or kiosk check-in facilities will receive a discount on the cost of their ticket as the airline promotes the use of self-service.
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Passengers travelling with Air China from Vancouver, Osaka Kansai and Nagoya international airports can now make use of self-service check-in kiosks.
Jetstar passengers who use online, SMS or kiosk check-in facilities will receive a discount on the cost of their ticket as the airline promotes the use of self-service.
China Airlines has opened a brand new check-in area at Taipei Songshan Airport, which includes a dedicated self-service zone with four common-use kiosks.
Self-service check-in at Mumbai’s Chhatrapati Shivaji International Airport has increased significantly from 36% in 2010 to 65% this year.
Passengers flying with Singapore Airlines from Changi Airport will no longer be able to use self-service kiosks to check-in and print their boarding pass.
Bangalore Airport’s Sridhar.C.K, Senior Manager – Terminal Operations, discusses the airport’s future plans, including self-tagging and bag drop.
Lufthansa has received the Fast Travel Gold Award from IATA in recognition of the airline’s innovative solutions to simplify passenger travel.
Qantas has rolled out the first stage of its innovative international check-in project, with new Q Card Readers now operational at key trans-Tasman airports.
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