Star Alliance’s Justin Erbacci on how 23 airlines have worked together and overcome challenges to create a seamless passenger experience at Heathrow Terminal 2.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Exploring new trends & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Tour on 11th hosted by GOAA; Networking Day on February 12th
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing, and the brand-new FTE Smart Ramp & Baggage Innovation Summit – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 – uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Star Alliance’s Justin Erbacci on how 23 airlines have worked together and overcome challenges to create a seamless passenger experience at Heathrow Terminal 2.
The world’s largest dedicated terminal for low-cost carriers, klia2, will open for operations on 2 May, before AirAsia’s self-service offer goes live from 9 May.
United Airlines’ premium passengers will have the choice of two high-end lounges in the new Terminal 2, which will open for operations on 4 June.
FTE met the Chief Development Officer of Istanbul New Airport, who revealed what the passenger experience will be like at the largest airport in the world.
As US airports try to cope with huge air travel demand this Thanksgiving, two reports warn that capacity constraints will damage the passenger experience at almost all major US airports within a decade.
According to a passenger survey by consumer research company ‘Which?’, London Southend Airport is the best airport in the UK. Find out why here.
FTE spoke to Qantas’ Rowan Chalmers and London Gatwick’s Willie McGillivray to find out how they have transformed the passenger experience within existing facilities.
Scientifically engineered, around the clock sleeping suites have been introduced at Dallas/Fort Worth Airport. The high-tech Minute Suites are part of DFW’s $2.3 billion Terminal Renewal and Improvement Program to redefine the global gateway as the ultimate in first class.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
Southwest Airlines has unveiled plans for a new $156 million terminal at Houston Hobby International Airport.
ADAC’s innovative approach to enhancing the travel experience has seen the installation of 10 sleeping pods at Abu Dhabi International Airport.
Three cutting-edge aircraft boarding gates have been unveiled at LAX, equipped with laser-based docking systems and free WiFi for passengers.
Passengers at Xi’an Xianyang International Airport’s Terminal 3 have a taste of Xi’anese culture before they have even left arrivals. The creation of a ‘sense of place’ is one of a number of innovations to enhance the airport experience for the traveller and increase passenger spend.
Los Angeles International Airport (LAX) is currently undergoing a major transformation, the centrepiece of which is the new Bradley West Terminal.
Finavia has opened a new Design Gallery at Helsinki Airport, where passengers can enjoy an interactive exhibition and views of the sunset while they wait for their flight.
Virgin Atlantic’s new Clubhouse Lounge at Newark Liberty Airport is inspired by downtown New York and features a cocktail bar, brasserie and movie screening room.
A new Heineken Airport Lounge has opened at Dubai Airport’s Terminal 3, offering live sports, complimentary Wi-Fi and power points to charge mobile phones and laptops.
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