REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A new Heineken Airport Lounge has opened at Dubai Airport’s Terminal 3, offering live sports, complimentary Wi-Fi and power points to charge mobile phones and laptops.
FTE caught up with Flybe CEO Jim French, who explained why more self-service options, less check-in desks and more security checkpoints would all play a part in his “dream airport”.
Passengers arriving at Wellington Airport are in for a surprise following the installation of a 13-metre long Gollum sculpture in the ‘Middle of Middle-earth’ terminal.
Passengers travelling through Heathrow Airport’s T5 can relax in a new pop-up park, which includes grass, hedges and plants, a dedicated menu and views of the airfield.
Aéroports de Paris has released details of a six-year redevelopment programme for Paris-Orly Airport, which will see the two terminals merged into a single facility to transform the passenger experience.
Las Vegas McCarran International Airport has unveiled the new Terminal 3, which includes facilities for self-boarding and self-bag tagging.
Amadeus has released the ‘Reinventing the Airport Ecosystem’ report, which gives insight into the future impact of new technology and the importance of collaboration.
Passengers travelling from San Diego Airport can now explore shopping and dining options, as well as other on-site services, before arriving at the airport.
With the Olympics fast approaching, Heathrow is planning a number of special measures, including a temporary terminal, offsite check-in, bag drop and volunteers.
Aéroports de Paris and Air France have launched the joint ‘Hub 2012’ project to improve the level of service offered to passengers at Paris-Charles de Gaulle.
Self-service kiosks and bag drop stations will significantly reduce the check-in time at the new ‘Airport of the Future’ at Los Angeles International Airport.
The latest stage of the refurbishment of The Wing – Cathay Pacific’s flagship airport lounge – has been completed at Hong Kong International Airport.
Qatar Airways has opened a brand new First and Business Class Premium Lounge at Heathrow Airport – the carrier’s first Premium Lounge outside of its Doha hub.
SkyTeam has unveiled a brand new common-use check-in area for its member airlines at Beijing Capital International Airport’s Terminal 2.
Global Futurist Rohit Talwar explores how the world will change over the next two decades and why airports and airlines must innovate to survive.
Sydney Airport will be transformed into two airline alliance-based precincts to improve efficiency, allow for future expansion and enhance passenger servicing.
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