As Q1 2015 comes to an end, FTE explores how crew empowerment, cabin ambience and non-premium investments are impacting the passenger experience.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
As Q1 2015 comes to an end, FTE explores how crew empowerment, cabin ambience and non-premium investments are impacting the passenger experience.
Following extensive research and investment, Air France’s new Economy and Business Class cabins have been showcased on a flight between Toulouse and Paris.
FTE explores how the likes of Airbus, Thai Airways, Icelandair, Emirates, Thomson Airways and Etihad are creating unique in-flight experiences.
JetBlue will introduce its “Mint Experience” on services to Aruba and Barbados, making it the first US carrier to offer lie-flat seats on services to the Caribbean.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 – uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Hawaiian Airlines has completed the retrofit on the first of 18 Boeing 717 aircraft, which now boasts an island-inspired cabin interior and slimline seats.
Azran Osman Rani, CEO of AirAsia X, discusses how the carrier is exploring a Skycouch-style seating option and shares his thoughts on in-flight connectivity.
The newly reconfigured international A330 offers lie-flat seats in Business Class, slimline seats in Economy and a new in-flight entertainment system.
Following extensive travel during the festive season, the FTE team offers some thoughts on how airlines can improve the onboard experience in 2015.
9-11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9-11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
The first A350 XWB has been delivered to Qatar Airways and includes a number of features that will help improve Business and Economy class experiences.
Luxury onboard apartments, Big Data and self-scaling onboard Wi-Fi all feature on this year’s 10 most popular ‘Up in the Air’ stories. Find out what else made the list.
One year after closing its merger with US Airways, American Airlines is looking ahead to 2015 and beyond with more than $2 billion in investments, which will include fully lie-flat seats, international WiFi, and more inflight entertainment options.
Artefact’s Mike Lemmon explores how airlines can deliver meaningful innovations in economy class and how we can restore a sense of wonder to air travel.
Increased passenger comfort is at the heart of KLM’s new-look 777-200 economy and business class cabins, which include a next-gen IFE system.
All 25 of Air Canada’s 777-300ERs will be equipped with the new International Business Class and Premium Economy product from Q4 2015.
Qantas will retrofit its A330 fleet with new Business Suites, which for the first time will allow passengers to recline from take-off through to landing.
FTE takes a look at how Asian airlines are embracing the latest technological developments to improve the in-flight passenger experience.
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