REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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Zurich Airport has selected ‘the food collective ag’ to operate the new TREATS food hall. The 2,000sqm food hall, opening in autumn 2027, is set to become a new gastronomic highlight at Zurich Airport.
Japan’s Kansai International Airport is installing three Rohde & Schwarz QPS201 security scanners. The installation is part of an extensive renovation of Terminal 1, including advanced screening equipment.
Perth Airport is partnering with international hospitality company Delaware North to develop four first-to-market food & beverage concepts for its International Terminal, as it refreshes the customer offering.
UK regional gateway Southampton Airport has launched an AI-powered digital assistant. Now live across the airport, it provides real-time information and enhances navigation throughout the terminal.
Ink Innovation has entered a partnership to make BAGTAG’s platform available to all airlines using its systems, making it easy for airlines to implement digital baggage tagging within their check-in flows.
Bournemouth Airport and SSP have announced a 10-year partnership, with SSP becoming the main food & beverage partner as part of the airport’s ongoing transformation of the customer experience.
Avianca, in collaboration with TAP Air Portugal, has opened a VIP lounge at Miami International Airport (MIA). This new premium amenity marks another big step in the airport-wide modernisation of MIA.
JFK Millennium Partners has selected K2 Security Screening Group to procure, install and deploy a state-of-the-art security screening checkpoint at the new JFK Terminal 6, facilitating a seamless CX.
09 to 11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
San Diego International Airport has introduced a unique CX initiative. The airport’s Spring 2025 Performing Arts Resident, Poets Underground, is onsite in the terminals at a luggage-inspired stage.
In part 2 of our comprehensive focus, daa (operator of Dublin and Cork airports), Lufthansa Group, Heathrow, PLAY Airlines, and Fraport share their insights into the top ancillary & retailing trends in 2025.
Aeroporti di Roma (ADR) and WHILL have launched an autonomous mobility solution at Rome Fiumicino Airport, enhancing accessibility and supporting ADR’s vision of a more personalised airport experience.
Charlotte Douglas International Airport has opened a new Transportation Security Administration security checkpoint. The aim is to enhance CX with “a faster, more efficient screening experience”.
Air Canada is introducing its newest Air Canada Café at Montréal-Trudeau, offering a seamless, premium grab and go experience and reinforcing the airline’s commitment to premium lounge offerings.
Korean Air is upgrading its airport lounges and introducing Premium Economy cabins as part of its service enhancement strategy. Renovated lounges at ICN will offer an elevated customer experience.
Sydney Airport is to begin construction on a $200 million upgrade to its T2 domestic terminal. The upgrades are designed to improve CX, with new technology to speed up check-in and security processing.
Perth Airport has awarded SSP a contract to operate four new outlets within Terminal 1 International. The new restaurants, which are part of a continuing CX refresh, are all scheduled to open in 2025.
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