REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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Dublin Airport and SSP Group have collaborated to open a new premium wine and food concept – The Reserve – in Terminal 2. It offers a curated selection of wines alongside an all-day dining menu.
In this report from APEX FTE Dublin 2025, discover how YVR, Aer Lingus, and Aeroporti di Roma are shaping the future of travel by blending cutting-edge tech with human connection to deliver a truly unique CX.
Miami International Airport has held a ground-breaking ceremony for a new private terminal for commercial travellers – PS MIA – which is scheduled to open in spring 2026, “ushering in a new era of luxury travel”.
Amsterdam Airport Schiphol is to welcome the opening of The Centurion Lounge by American Express in 2026, which will “focus on both comfort and premium service” for eligible card members.
VINCI Airports is to operate the new Phnom Penh airport (Techo International Airport) via its subsidiary Cambodia Airports. The new airport is set to open in the second half of 2025, with a focus on CX.
SSP has launched a new concept called the World of Tiger Beer bar in Changi Airport, in collaboration with Asia Pacific Breweries Singapore (part of The HEINEKEN Company), offering travellers an immersive experience.
JFKIAT – operator of T4 at JFK Airport – has introduced a Capital One Lounge in partnership with Capital One and TAV Operation Services. The newest addition to T4’s portfolio is Capital One’s largest airport lounge to date.
JetBlue is boosting the baggage experience with a new app offering real-time status updates, plus the option to securely share Apple AirTag or Find My accessory locations placed inside checked luggage.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
Moonware will test its ground traffic control platform, HALO, at Tokyo International Airport. The focus is on improving below-wing coordination, resource management, and real-time situational awareness.
Lima Airport has launched its new Terminal 2, featuring Living Map’s digital wayfinding technology to streamline passenger flow. It also features location-based notifications, creating more dynamic engagement.
San Antonio International Airport has received federal funding to support key elements of its new terminal development as it enters Phase 4 of construction. The new terminal will deliver an enhanced CX.
A new 3D map of Finavia’s Helsinki Airport has been released to support and enhance the passenger experience in the terminal. The map provides helpful information and guidance for navigating the airport.
Emirates has opened its first dedicated travel store in Japan, located in Osaka, offering a dedicated space to plan journeys with a personalised service. The aim is to enhance Emirates’ “customer-first philosophy”.
In this video interview, Andy Miller, Head of Baggage, discusses Heathrow’s current baggage POC, the newly launched BOOST White Paper that introduces a collective vision to transform baggage handling, and much more.
Aena and BagID are to customise and implement a groundbreaking digital baggage solution across Spanish airports. This follows BagID’s successful participation in the Aena Ventures Accelerator Program.
Delta Air Lines has unveiled two new premium spaces at Seattle-Tacoma International Airport: the Delta One Lounge and Delta Sky Club. These enhancements promise travellers an elevated, seamless airport experience.
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