REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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Kansai Airports has announced the renovation of Terminal 2, the domestic area, at Kansai International Airport. It aims to enhance the passenger experience for a faster and more stress-free airport journey.
JFKIAT – the operator of Terminal 4 at JFK Airport – has developed a new solution in collaboration with Volan Technology and Beonic, which offers real-time tracking of complimentary passenger mobility carts.
American Airlines is enhancing CX for Admirals Club customers at Charlotte Douglas International Airport with the debut of a new, innovative lounge solution – the Provisions by Admirals Club lounge.
CAVU has signed a new multi-year contract with Ryanair. The partnership improves access to airport services like parking and fast track, while delivering a seamless, tech-led customer experience.
UK regional gateway Southampton Airport has welcomed the opening of a new Starbucks. Located airside, it marks the latest step in the airport’s ongoing food and beverage transformation in partnership with SSP.
Toronto Pearson is committed to creating an inclusive, accessible travel experience. It has announced a partnership with Aira Tech Corp to pilot the mobile app Aira ASL for passengers who are deaf or hearing impaired.
Denver International Airport has celebrated the opening of three new restaurants – Maria Empanada, Uncle, and The Bindery – as the latest additions to the Concourse A-West expansion for an enhanced CX.
Changi Airport Group has kicked-off its line-up of celebrations for Singapore’s 60th birthday with the SG60 Changi Airport Charity Walk and Airport Boulevard light-up. The event drew over 1,200 participants.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
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Manchester Airport has opened a new section of its redeveloped Terminal 2 departure lounge. This includes six new shops and eateries, joining an already extensive array of options for travellers to further enhance CX.
Lufthansa and Fraport are further optimising aircraft handling at Frankfurt Airport. Together with zeroG, the partners are introducing an innovative AI-based camera solution called ‘seer’, using real-time data.
Meet the 12 executives on the FTE Airport Digital Transformation Power List Americas 2025, who have been recognised for their outstanding efforts to lead how their organisation has embraced digital innovation.
Employees in Schiphol’s baggage halls can now use a lifting aid wherever they are working, with the airport installing lifting aids at all 385 workstations as it rapidly adopts advanced technologies.
Heathrow has announced the outcome of its strategic review of travel essentials, awarding new agreements to Lagardère Travel Retail and WHSmith to deliver an improved and modernised shopping experience.
American Airlines is the first carrier to pilot One Stop Security in the U.S. for seamless connections. This allows customers travelling from LHR and connecting through DFW to clear U.S. Customs at the arrival gate.
TWAI, a U.S.-based leader in travel tech with global operations spanning India, Asia, and Australia, has announced its acquisition of Travello – a fast-growing social travel platform and B2C marketplace for tours and activities.
Plaza Premium Group has opened the second Plaza Premium First in the West Hall of Hong Kong International Airport. This elevated lounge concept aims to “provide the utmost comfort and convenience”.
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