Lufthansa’s Dr. Björn Becker tells FTE about the carrier’s plans to launch touchless bag drop and various other services to improve passengers’ baggage experience.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Lufthansa’s Dr. Björn Becker tells FTE about the carrier’s plans to launch touchless bag drop and various other services to improve passengers’ baggage experience.
FTE speaks to SITA, Rockwell Collins, DSG Bagdrop, Materna, P5T and ICM about the future direction of self-service bag drop and the role that biometrics will play.
Five of the new bag drop units equipped with biometric cameras have been installed at Auckland Airport, and eight more will be added in early 2016.
Jetstar Asia CEO Barathan Pasupathi on how self-service, a digital focus and putting the customer at the heart of the business is having a positive impact.
Changi Airport Group CIO Steve Lee discusses the Group’s biometrics-related plans and considers the merits of wearables and single passenger tokens.
The survey of more than 7,000 passengers highlights the demand for proactive communications, bag drop, baggage tracking, wireless IFE and in-flight Wi-Fi.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
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Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
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McCarran Airport’s David Bourgon summarises how more effective collaboration can enhance the check-in, bag drop, security, immigration and arrivals processes.
High uptake of self-service bag drop has convinced Geneva Airport to install three additional units, which can be used by seven airlines’ passengers.
All Nippon Airways (ANA) has launched self-service bag drop in Terminal 2 at Haneda Airport – the first such implementation at a Japanese airport.
Finnish airport operator Finavia has introduced self-service bag drop at Turku Airport, following recent implementations at Helsinki and Oulu airports.
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All Nippon Airways (ANA) has launched self-service bag drop in Terminal 2 at Haneda Airport – the first such implementation at a Japanese airport.
Finnish airport operator Finavia has introduced self-service bag drop at Turku Airport, following recent implementations at Helsinki and Oulu airports.
Korean Air has been awarded a Fast Travel Green certificate in recognition of its efforts to simplify the passenger experience at Incheon Airport.
A new self-service bag drop system has gone live at Incheon Airport and can initially be used by passengers flying with Asiana Airlines and Korean Air.
AirAsia has launched a new self-service bag drop solution at Senai International Airport – the first of its kind at a Malaysian airport.
The SITA 2015 Baggage Report shows that 7.3 bags per 1,000 were mishandled in 2014, with almost half due to transfer mishandling.
From embedded bag tags and smart glasses, to mood measuring digital screens and new bag drop solutions, FTE takes a closer look at some of today’s eye-catching solutions.
Air France passengers flying from Charles de Gaulle Airport’s T2E and T2F can now make use of self-service bag drop after AdP put 20 new units live.
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