Australian Customs and Border Protection Service’s Robyn Miller spoke to FTE about SmartGate’s US Global Entry trial and the future plans for the project.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Australian Customs and Border Protection Service’s Robyn Miller spoke to FTE about SmartGate’s US Global Entry trial and the future plans for the project.
Air New Zealand has installed new fast track kiosks at Sydney Airport, allowing select international passengers to print their own bag tags along with their boarding pass.
A self-service bag drop system has been installed at Stockholm Arlanda Airport, allowing passengers to print their own bag tags either at the airport or at offsite locations.
Warsaw Chopin Airport has installed 15 new common use self-service kiosks, which allow passengers to check-in and self-tag their bags.
FTE paid a visit to Madrid-Barajas Airport to experience at first hand the Ágora project – a key part of Iberia’s ambition to make its T4 hub the most user-friendly airport terminal in the world.
Air India and Jet Airways passengers flying from Cochin International Airport can now make use of four new common-use self-service check-in kiosks.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Exploring new trends & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Tour on 11th hosted by GOAA; Networking Day on February 12th
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing, and the brand-new FTE Smart Ramp & Baggage Innovation Summit – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 – uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
In an interview with FTE, Thierry Antinori, Executive VP for Passenger Sales Worldwide, Emirates, outlined some of the airline’s initiatives on the ground to improve the passenger experience.
Abu Dhabi Airports Company has installed a new offsite check-in facility, allowing more passengers to check-in and print their bag tags before arriving at the airport.
Iberia will install 22 ‘Quick Service Points’ in Madrid-Barajas Airport to provide information and assistance to passengers and reduce queuing times.
easyJet COO Warwick Brady reveals the airline’s plans for ‘Project Halo’, including how exactly it will work and where the initial trials will take place.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
Iberia will install 22 ‘Quick Service Points’ in Madrid-Barajas Airport to provide information and assistance to passengers and reduce queuing times.
easyJet COO Warwick Brady reveals the airline’s plans for ‘Project Halo’, including how exactly it will work and where the initial trials will take place.
A new system that uses telepresence technology allows for an offsite agent to offer face-to-face assistance on airport services such as check-in and lounge access.
Passengers flying from Dubai International Airport can now scan their boarding pass at innovative ‘Information Zones’ to get directions to their boarding gate.
Self-service kiosks and bag drop stations will significantly reduce the check-in time at the new ‘Airport of the Future’ at Los Angeles International Airport.
British Airways has chosen London City Airport as its second airport location worldwide to offer self-tagging facilities for checked-in baggage.
German flag-carrier Lufthansa has introduced self-service check-in kiosks at Mumbai International Airport.
The opinionated Ryanair boss shares his views on kiosks, self-service bag drop, mobile technology and IATA’s Checkpoint of the Future.
Get Future Travel Experience news & updates sent to your inbox
