By mid-2019, the redeveloped domestic terminal will offer self-service bag drop, enhanced self-service kiosks, and a dedicated Premium Entry.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
By mid-2019, the redeveloped domestic terminal will offer self-service bag drop, enhanced self-service kiosks, and a dedicated Premium Entry.
Cathay Pacific says the introduction of self-service technology at Gatwick Airport can reduce the check-in and bag drop process to less than 60 seconds.
For airlines and airports, technology holds the key to unlocking a smoother passenger journey while ensuring security remains top priority, as SITA explains.
Changi Airport’s Terminal 4 is now open, with Cathay Pacific and Korean Air operating flights to and from the new facility on the first day of operations.
İGA, the contractor and designated operator of Istanbul New Airport, is investing in baggage tracking, bag drop, e-gates and an advanced mobile app.
Travellers from 74 countries can now use the biometric-enabled Smart Departure system when flying from Hong Kong International Airport.
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE EXPO Asia, 18-19 November 2026 – Uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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96% of Lufthansa’s passengers are able to make use of Fast Travel compliant solutions – the highest percentage of any airline in the world.
JetBlue passengers flying from LAX Terminal 5 will be able to make use of self-service kiosks, self-tagging and bag drop facilities.
Passengers flying with Eurowings are the first to be able to make use of a new self-service bag drop system at Stuttgart Airport.
Passengers flying with Alaska Airlines, Delta, Southwest, United, American and JetBlue have the option of using the remote bag drop facilities.
9 to 11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9 to 11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Passengers flying with Eurowings are the first to be able to make use of a new self-service bag drop system at Stuttgart Airport.
Passengers flying with Alaska Airlines, Delta, Southwest, United, American and JetBlue have the option of using the remote bag drop facilities.
The new self-service solution for families travelling together is being tested by New Zealand Customs at departures at Christchurch Airport.
British Airways CEO Alex Cruz discusses the investments in on board Wi-Fi, the First Wing at Heathrow, biometric boarding, bag drop and more.
The self-service kiosks and app are part of CBSA’s strategy to eliminate the paper declaration cards distributed to passengers on board aircraft.
From high fidelity maps and queue jump apps, to biometric single tokens and bag drop collaborations, FTE analyses 20 solutions that can improve the passenger experience.
New biometric data activation centres have been opened at Hamad International Airport to encourage expatriates to register to use e-gates.
45 mobile self-service check-in kiosks have been installed at Auckland Airport, as the airport plans for expected record passenger throughput this summer.
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