Aira agents can view a live feed of the airport from the passenger’s perspective, enabling them to provide real-time directions and other information.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Aira agents can view a live feed of the airport from the passenger’s perspective, enabling them to provide real-time directions and other information.
The thinking behind the trial is to explore how customers react to the robot and to gauge how the robot can assist passengers in an airport environment.
The General Authority of Civil Aviation has upgraded its digital offer with the launch of a new app, featuring indoor maps to ease wayfinding.
Abhi Chacko, Head of IT Commercial & Innovation, explains how the installation of 2,000 battery-powered beacons will benefit airlines and passengers.
The maps feature all of the airport’s facilities, including gates, check-in counters, retailers and other locations of interest across T1 and T2.
The updated Delta app allows customers to access their boarding pass and airport maps even without an Internet connection.
Content plans: Exploring new trends & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Tour on 11th hosted by GOAA; Networking Day on February 12th
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing, and the brand-new FTE Smart Ramp & Baggage Innovation Summit – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 – uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Hamad International Airport has launched the Android version of its HIA Qatar app and added Apple’s Indoor Positioning technology to the iOS app.
A new virtual tour experience is now available from Munich Airport, offering a full interactive map of the terminals.
San Jose International Airport’s Jonathan Vaden reveals how a trial of Google’s Tango technology has paved the way for the airport to leverage augmented reality technology in the terminal.
Milan Malpensa and Linate airports have launched a new app that uses beacon technology to give passengers personalised information about their flight.Â
9-11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9-11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
San Jose International Airport’s Jonathan Vaden reveals how a trial of Google’s Tango technology has paved the way for the airport to leverage augmented reality technology in the terminal.
Milan Malpensa and Linate airports have launched a new app that uses beacon technology to give passengers personalised information about their flight.Â
Travellers can take a tour of Hamad International Airport using Google Street View to familiarise themselves with the 600,000sqm terminal before their trip.
easyJet has unveiled a prototype called “Sneakairs”, which could help travellers navigate new destinations with ease thanks to embedded technology.
FTE speaks to Laila Ben Salah, KLM’s Manager Product Innovation, about the final Spencer demonstration in which the robot interacted with passengers at AMS.
FTE takes a look at a variety of solutions, ranging from offsite self-tagging and wayfinding apps to single biometric tokens and autonomous transportation.
The MIA Airport Official 2.0 app is integrated with Miami International Airport’s beacon infrastructure and features “blue-dot”, step-by-step directions.
The updated TAV Mobile app offers access to real-time retail offers and a language translation function for travellers flying from 11 of TAV’s airports.
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