To help ensure passengers are satisfied with their travel experience, KLM is launching a new app that passengers can use to rate the in-flight service.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
To help ensure passengers are satisfied with their travel experience, KLM is launching a new app that passengers can use to rate the in-flight service.
FTE looks at how the likes of Etihad, Air France, Emirates and American Airlines are investing in premium cabins to attract high-end customers and drive loyalty.
Etihad Airways has launched the first ever three-room onboard apartment, and unveiled major cabin upgrades across all classes of its A380s and B787s.
Air France has launched its new La Première suite, which includes three-square-metres of space, a fully-flat bed and a personal 24-inch HD touch-screen monitor.
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Luxury hotel group Four Seasons has unveiled its own fully branded aircraft, offering a hotel-inspired onboard experience. What can airlines learn from it?
Etihad Airways has partnered with the American Centre for Psychiatry and Neurology (ACPN) to research ways to improve passengers’ sleep on long-haul flights.
Lufthansa has outlined how it plans to enhance the onboard passenger experience across all four classes in its “biggest service initiative in recent years”.
Finnair is adding fully flat seats in Business Class on nine of its long-haul services, including Tokyo, New York, Beijing, Seoul and Hong Kong.
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Mary Kirby, founder of Runway Girl Network, explores the latest onboard innovations, including second-screen tech, inventive cabin design and PED-friendly trays.
Qatar Airways has launched a daily all-Business Class flight to London as it continues to enhance its offer for Commercially Important Passengers.
Air France has unveiled its new Business class seat, which the airline says has been designed around three Fs – full flat, full access and full privacy.
SilkAir has taken delivery of its first Boeing 737-800, which comes complete with the Sky Interior that makes use of curved architecture and ambient lighting to create a more relaxing environment.
Delta Air Lines will invest more than $770 million in upgrading its narrow-body fleet, which will see the introduction of slim-line seats, satellite TV and power sockets.
Air New Zealand’s Skycouch – a row of three seats that can be easily transformed into a flat couch – will be installed on China Airlines’ new Boeing 777s.
Gulf Air has signed agreements with Avianor, Zodiac Aerospace and B/E Aerospace to upgrade its A330 fleet with lie-flat seats and a new IFE system.
KLM has launched a new gifting service called ‘KLM Wannagives’, which allows people to surprise friends and family with a present while they are in the air.
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