FTE takes a look at the top five technology trends that will shape the passenger experience in 2016, and which should be on every airport and airline’s radar.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
FTE takes a look at the top five technology trends that will shape the passenger experience in 2016, and which should be on every airport and airline’s radar.
FTE speaks to SITA, Rockwell Collins, DSG Bagdrop, Materna, P5T and ICM about the future direction of self-service bag drop and the role that biometrics will play.
A new industry report highlights how biometrics can transform the passenger experience, from check-in to in-flight entertainment.
Changi Airport Group CIO Steve Lee discusses the Group’s biometrics-related plans and considers the merits of wearables and single passenger tokens.
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
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McCarran Airport’s David Bourgon summarises how more effective collaboration can enhance the check-in, bag drop, security, immigration and arrivals processes.
FTE explores how facial, iris and fingerprint biometric technology is being used at airports in the US, EU, Australia and Singapore to expedite and secure passenger processing.
KLM, Schiphol Group, the Aruba Government and Vision-Box discuss the vast potential of the groundbreaking, biometric-based Aruba Happy Flow project.
The US Preclearance programme could be expanded to 10 new airports, including Heathrow, Schiphol, Brussels, Narita, Istanbul and Stockholm Arlanda.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
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Aruba, the Netherlands, Aruba Airport Authority, Schiphol Group, KLM and Vision-Box have launched the first of its kind Aruba Happy Flow project.
Pre-registered CLEAR members can now make use of dedicated security lanes at Miami International Airport to skip the queues at the checkpoint.
The installation of 92 SmartGates at Sydney, Melbourne, Brisbane, Perth, Adelaide, Gold Coast, Cairns and Darwin airports will commence this summer.
Baltimore-Washington International Airport is set to become the eleventh US airport to offer CLEAR security lanes to help reduce waiting times for members.
Sweden’s Stockholm Arlanda Airport could soon become the first airport in Scandinavia and just the third in Europe to offer the US preclearance service.
Ranging from permanent bag tags and Google Glass to single passenger tokens, we review this year’s 10 most popular ‘On the Ground’ passenger experience stories.
Australian Customs and Border Protection Service has expanded its automated border control SmartGate programme to include Canadian and Irish passengers.
Eight e-gates have been installed at the customs and immigration checkpoint, with more than 3,000 passengers a day being successfully processed at present.
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