On the Ground: Check-in

All of Tigerair Australia’s check-in agents will be equipped with an iPad, which will allow them to process passengers away from the check-in desks.

Air Canada has added the TSA PreCheck indicator to its e-boarding passes, allowing passengers to proceed directly to PreCheck security lanes at US airports.

Travellers flying from Luxembourg Airport can now switch to an earlier flight using new self-service kiosks, which also enable self-tagging.

IndiGo’s “Integrated Travel Document” enables passengers to receive their boarding pass along with their itinerary immediately after booking their flights.

Qantas is introducing a “three-click” Auto Check-in service on its domestic network following a successful trial over the last three months.

Following a six-month transition period, the new system allows Dragonair to offer online and mobile check-in services from all destinations.

Beijing Capital International Airport has chosen SITA’s common-use passenger processing technology, AirportConnect Open, for implementation in Terminals 2 and 3. SITA is also working with the airport to investigate how both kiosks and self-bag drop can support the management of its passengers.

FTE spoke to Cathay Pacific’s Russ Fortson about the airline’s plans to embrace self-service, and how investment in staff is helping to enhance customer service.