On the Ground: Check-in

IndiGo’s “Integrated Travel Document” enables passengers to receive their boarding pass along with their itinerary immediately after booking their flights.

Qantas is introducing a “three-click” Auto Check-in service on its domestic network following a successful trial over the last three months.

Following a six-month transition period, the new system allows Dragonair to offer online and mobile check-in services from all destinations.

Beijing Capital International Airport has chosen SITA’s common-use passenger processing technology, AirportConnect Open, for implementation in Terminals 2 and 3. SITA is also working with the airport to investigate how both kiosks and self-bag drop can support the management of its passengers.

FTE spoke to Cathay Pacific’s Russ Fortson about the airline’s plans to embrace self-service, and how investment in staff is helping to enhance customer service.

SITA’s BagManager solution will be rolled out at 38 Indian airports, while 25 of the country’s airports now have common use processing infrastructure.

FTE explores how the likes of Changi, Incheon and Kuala Lumpur airports, plus Cathay Pacific, JAL and Cebu Pacific, are improving the airport experience.

Agent Xpress allows roaming agents to check-in passengers and print their boarding passes remotely, helping to reduce queues in the check-in hall.