REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The annual Passenger IT Trends Survey provides interesting insight into which touch-points airlines and airports need to improve to keep passengers happy.
Following a spate of recent acquisitions, FTE speaks to Amadeus and SITA to explore what consolidation in the airport IT sector means for the wider industry.
Ryanair has partnered with Adobe to upgrade its digital infrastructure as part of the on-going “Always Getting Better” service improvement programme.
FTE speaks to Future Foundation and Amadeus to find out how mobile technology, virtual reality, robotics and social media will shape future traveller needs.
Phase 2 of London Stansted Airport’s £80 million investment is now complete, bringing about a number of improvements to the passenger experience.
Abu Dhabi Airports has installed new walkways and security scanners, and simplified the transfer process as part of its Capacity Enhancement Programme (CEP).
From embedded bag tags and smart glasses, to mood measuring digital screens and new bag drop solutions, FTE takes a closer look at some of today’s eye-catching solutions.
Ryanair CEO Michael O’Leary and Chief Marketing Officer Kenny Jacobs outline how the LCC plans to enhance the passenger experience over the next 12 month.
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Innsbruck Airport will implement Amadeus’ Airport Common Use Service (ACUS), which is a complete cloud-based common use solution.
IATA has recognised the efforts of Hawaiian Airlines to use self-service solutions to improve and expedite the travel experience for its passengers.
BT roundtable explores how new technology, ‘coopetition’ and the so-called ‘3Us’ can help to optimise the end-to-end passenger experience.
Virgin Atlantic, Ryanair, Heathrow, Airbus, SAS, United Airlines, Istanbul New Airport, Thomson Airways and more share passenger experience plans.
FTE looks at how Heathrow, Gatwick, London Stansted and London City airports are investing heavily in enhancing the airport experience for travellers.
FTE kicks off the ‘Year of Innovation’ by highlighting various ways in which airports, airlines and other stakeholders can improve the travel experience on the ground.
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