The new “Sounds of a City” social media campaign aims to promote Norwegian Air’s destinations and inspire travel through audio senses.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The new “Sounds of a City” social media campaign aims to promote Norwegian Air’s destinations and inspire travel through audio senses.
Changi Airport Group’s Steve Lee discusses self-service, robotics, personalisation and the future of the airport check-in hall.
Finavia has launched a staff exchange programme with Beijing Capital International Airport to help staff learn about Chinese service culture.
Heathrow Airport has installed a ‘Garden Gate’ in Terminal 3 to provide passengers with a feeling of comfort and relaxation before they fly.
IAG has launched a new initiative, ‘Hangar 51’, to offer start-ups the opportunity to develop solutions for several key areas of the aviation industry.
KLM is trialling artificial intelligence technology as a means to help answer the significant number of questions that it receives on social media.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Exploring new trends & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Tour on 11th hosted by GOAA; Networking Day on February 12th
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing, and the brand-new FTE Smart Ramp & Baggage Innovation Summit – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 – uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Los Angeles World Airports’ Barbara Yamamoto reveals all about the ‘LAXceptional Xperience’ programme, and explains how it is improving the guest experience at LAX.
Gatwick Airport’s Abhi Chacko tells FTE how the Airport Community app is helping to improve operational efficiency and customer experiences.
Australia’s Department of Immigration and Border Protection has partnered with SITA to run automated checks on all passengers departing the country.
The Lounge Shopping, Inflight Shopping and Taste & Travel services will leverage digital technology and a delivery service in an attempt to boost revenues.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
Australia’s Department of Immigration and Border Protection has partnered with SITA to run automated checks on all passengers departing the country.
The Lounge Shopping, Inflight Shopping and Taste & Travel services will leverage digital technology and a delivery service in an attempt to boost revenues.
The project includes a new and expanded security screening area, a landside reconfiguration and the introduction of a new passenger lounge and retail hub.
Gatwick Airport’s Chris Baldwin explains how self-connecting passengers stand to benefit from the pioneering “GatwickConnects” booking platform.
Air Astana has launched MyUpgrade, an online tool that allows Economy Class customers to bid for an upgrade to Business Class ahead of their flight.
Duty managers have been equipped with Apple Watches so they can receive real-time operational updates and respond immediately to help improve efficiency.
FTE paid a visit to Amsterdam Airport Schiphol to explore the Schiphol Security Experience, which sets a new benchmark by delivering “security as a service”.
Helsinki Airport operator Finavia has teamed up with a renowned interior architect to create a unique baggage lobby that represents Finnish nature.
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