Tagged: Social Media

British Airways has launched a chatbot for the Facebook Messenger platform, which offers travellers personalised recommendations and offers.

Heathrow Airport has launched a new social media tool called ‘Go Heathrow’, which allows passengers to find and book flights on Facebook.

Passengers flying from Melbourne Airport can now sign up to receive proactive, flight-specific updates, including flight times and gate numbers, via Twitter.

London City Airport, Athens International Airport, Dubai Airport, KLM and Transavia are among those using social media to simplify the travel experience.

Last week we began our countdown of FTE Asia’s 10 trends. Here are five more concepts changing the passenger experience, and not in the ways you might expect.

Following the groundbreaking FTE Asia 2013 conference, we take a look at the top 10 concepts, technologies and trends that are transforming the passenger experience as we know it.