A Recreation Area in Munich Airport’s Terminal 2 is now open and includes reclining seats, ambient lighting and 20 business stations with power outlets. Â
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A Recreation Area in Munich Airport’s Terminal 2 is now open and includes reclining seats, ambient lighting and 20 business stations with power outlets. Â
Passengers flying from Gatwick Airport will soon be able to rent a ‘Business Workbox’ at the departure gate, where they can work as they wait for their flight. Â
In response to the high number of passengers travelling with smartphones and tablets, United Airlines is installing hundreds of charging stations across US airports.Â
Japan Airlines’ new Sakura Lounges at Tokyo Haneda Airport will open this week, offering passengers authentic Japanese hospitality as part of their travel experience.Â
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
British Airways has invested £300,000 in its new business lounge at Belfast City Airport to provide a comfortable space for passengers to work or relax.
United Airlines is preparing to open the renovated Boarding Area E at San Francisco International Airport T3, offering passengers a variety of amenities.
Low-cost airline Wizz Air has launched a new Privilege Pass, which offers unlimited priority boarding and free large cabin bags for a one-off annual fee.
Singapore Airlines has opened a new SilverKris lounge at Sydney Airport, which has been designed to offer passengers a sense of home and features a living room, dining room and productivity pods.Â
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
Passengers travelling through Chicago O’Hare International Airport can now de-stress in a dedicated Yoga Room, which features video tutorials and soothing music.
KLM is trialling a new boarding procedure in which all passengers get an individual boarding number to speed-up the process.
Passengers arriving at Toronto Pearson International Airport can now have a workout as soon as they land thanks to a new in-airport gym located in Terminal 1.
Vantaa Innovation Institute outlined to FTE how the new Relaxation Area at Helsinki Airport will help to put a smile on the face of weary travellers.
Turkish Airlines has opened the new Istanbul Arrivals Lounge at Istanbul Ataturk Airport, providing a dedicated facility for passengers to refresh after their flight.Â
Finavia’s innovative approach to improving the passenger experience now extends to the introduction of rocking chairs and dedicated rest areas. Â
Heathrow has become the first airport to adopt ‘positive boarding’, which gives passengers bespoke information to ensure they make their flight on time.
Virgin Atlantic is offering passengers a new Guest List package, which includes a chauffeur driven car service, priority baggage, fast track security and Clubhouse access.
Get Future Travel Experience news & updates sent to your inbox
