Cebu Pacific has officially launched its online travel assistant, Charlie the Chatbot, to assist customers with pre-flight queries, booking and more.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Cebu Pacific has officially launched its online travel assistant, Charlie the Chatbot, to assist customers with pre-flight queries, booking and more.
Frankfurt Airport recently trialled a new self-driving guide robot, called YAPE, to accompany passengers to their gates and help them with their luggage.
Passengers can now hail a taxi inside the airport, as well as outside, thanks to the new taxiDXB service, which is available in DXB’s Concourse B.
Etihad has launched a trial of autonomous wheelchairs at Abu Dhabi International Airport, in advance of its move to the new Midfield Terminal.
The new mobility solution, called the Wheellator, combines the benefits of a wheeled walking frame and a light-weight wheelchair.
The first 10 auto bag drop units, developed by ICM, are now live at Narita International Airport’s Terminal 1 South Wing for All Nippon Airways.
Cirium’s Carrie Mamantov and Steve Lappenbusch share insight into how airlines and airports can make best use of data to deliver wide-reaching benefits.
FTE spoke to Ryan Kelly from Virgin Hyperloop One, who shared the latest milestones in the development of this high-speed technology project.
The new WhatsApp service, available from September, will allow Spirit’s passengers to book flights, get travel updates or add bags to their reservation.
American Airlines’ customers travelling through Dallas Fort Worth International Airport can now use facial recognition to scan and verify their identity.
Collins Aerospace, IDEMIA, Materna, EASIER, ICM, Vision-Box and U.S. CBP address challenges, misconceptions and what’s next for biometrics.
Jason Van Sice, Director, NEC Advanced Recognition Systems, explores how biometric solutions are revolutionising the airport experience for all stakeholders.
Narita International Airport will roll out 72 self-service Auto Bag Drop units, developed by ICM Airport Technics, ahead of the 2020 Tokyo Olympic Games.
Lufthansa’s passengers departing from Madrid Airport can now have their baggage picked up and checked-in from their location of choice.
As planning for ‘Project Sunrise’ gathers pace, Qantas has announced three ultra-long-haul research flights to study passenger and crew wellbeing.
To celebrate its 21st anniversary, Kuala Lumpur International Airport has launched a single token passenger journey initiative, powered by biometrics.
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