REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Where the US has successfully extended the check-in process away from the mobile phone and internet to offer a full-service remote skycap operation, further potential is seen to serve high passenger volumes at a time based on enlarging the cruise ship program to deal with conventions. Across the Atlantic, select destinations in Europe will soon […]
As Lufthansa provides its customers with more options at the self-service kiosk and Ryanair continues its phasing out of dedicated desks in favor of 100% web check-in, the future of the check-in desk is back in the spotlight. Louise Driscoll reports.
easyJet has spent some considerable time evaluating the ideal check-in process it would like to operate. Central to this is internet check-in and the use of web-based systems.
Airports are at the cusp of a mobile check-in revolution, as new ways to check-in are being developed and trialled using the latest in mobile technology. With online check-in already popular, the convenience factor that allows passengers to check-in before they arrive at the airport has implications for the airport kiosk. According to industry experts, […]
All airlines must be Bar Coded Boarding Pass (BCBP) capable by the end of 2008, and by the end of 2010 all boarding passes must be BCBP. When the 2010 deadline is reached, BCBP usage will result in an annual $800 million saving to airlines. Ross Falconer spoke with Eric Leopold, Project Manager, BCBP, IATA, […]
Japan Airlines (JAL) participated in evaluation testing of ‘e-airport procedures: SPT Trial 2007’, which was implemented by the Ministry of Land, Infrastructure and Transportation (MLIT) and Ministry of Justice (MoJ). The airline is implementing a number of innovations to simplify the travel experience. Ross Falconer reports.
Laura Adams, Director Central Baggage Services Ground Operations, Southwest Airlines, gives her perspective on offsite check-in.
Samuel Ingalls, Assistant Director of Aviation, Information Systems, Las Vegas McCarran International Airport, gives his perspective on offsite check-in.
7-9 June 2022, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
7-9 June 2022, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9-10 Nov 2022, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
ARIA Resort & Casino, Las Vegas
6-9 Sep 2022, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
The CUPPS (Common Use Passenger Processing Systems) initiative is moving into a very important stage, in which it will be fully tested in ‘live’ operation. The airports confirmed to participate in the trial are Las Vegas McCarran with ARINC the vendor partner, Orlando (SITA), Sacramento (Air IT), Dublin (RESA) and Brussels (Ultra Electronics). Lufthansa, SAS […]
Mobile Check-In is expected to become one of the key early applications to take advantage of the increased shift in mobile usage towards data-services. IBM forecasts that within the next three to five years Mobile Check-In will overtake both kiosks and the web to become the most dominant method for travellers to check-in for their […]
The Disney’s Magical Express is a complementary shuttle and luggage delivery service that exclusively transports Walt Disney visitors from Orlando International Airport directly to their Walt Disney World Resort hotel where their baggage is then safely delivered directly to their room. Michelle Bentubo, director, Disney Cruise Line/Disney’s Magical Express, explains Disney’s new role as a […]
SAS Scandinavian Airlines has established a number of record-breaking innovations, ranging from being the first airline to introduce inflight entertainment to offering separate check-in lounges. plus introducing sleeper seats and flying directly over the North Pole. More recently, a novel fingerprint-based biometric security solution used by SAS and provided by Precise Solutions has been implemented […]
While Canadian airports allow self-tagging for domestic flights only, and the US is still looking into implanting self-tagging services, Aéroports de Montréal has pushed ahead, installing more than 70 self-service kiosks, which also facilitate self-tagging. Antoine Rostworowski director business development, Aéroports de Montréal and Mark Stokes, director of IT at Brock Solutions, discuss the numerous […]
By Bill Curtis-Davidson, Business Development and Solution Leader, IBM Worldwide Human Ability & Accessibility Center.
Get Future Travel Experience news & updates sent to your inbox
Dont remind me again X Close
