REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

On the Ground News

On the Ground News

Hong Kong International Airport developing Airport City into “world-leading landmark”
Delta Digital ID expands to Salt Lake City hub for “a more streamlined, hands-free airport experience”
Changi Airport introduces immersive Hello Kitty experience for travellers in fifth edition of Festive Village
Austin-Bergstrom Airport awarded funding towards new Concourse B project for enhanced CX
Manchester Airport opens ‘Little Flyers Zone’ in-terminal play area for children to further enhance CX
Alaska Airlines, Metropolitan Washington Airports Authority and Aurrigo recognised in industry’s definitive innovation awards
Brussels Airport joins groundbreaking BOOST initiative to transform baggage handling through robotics and automation alongside Schiphol, Avinor and Incheon
IAG, FRA, Turkish Airlines, AMS, United and PIT among winners in FTE Global 2024 Awards, plus Transformation Power List nominees recognised
International Airlines Group and Miami International Airport announced as first pioneering members of groundbreaking FTE Smart Ramp collaborative innovation program
Pittsburgh International Airport to host FTE World Innovation Summit, 13-15 May 2025 – a message from PIT CEO Christina Cassotis
BagsID CEO on leveraging computer vision and AI tech, and participating in the largest FTE BIWG PoC to date
Port Authority unveils plan to reimagine Newark Liberty Airport with “modern, streamlined experience”

FTE Events and Activities Schedule

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Innovative airport solutions

Innovative airport solutions

Ultra Electronics Airport Systems has announced the launch of its latest operational solution. UltraConnect is the company’s new global aviation messaging solution, which is able to provide reliable routing of all airline message types with particular focus at this stage on IATA RP17545 BSMs (Baggage Service Messages). The solution is already in use at one […]

Streamlining airline handling operations

Streamlining airline handling operations

All Nippon Airways has chosen Damarel to supply the latest version of its full DCS back up system. The solution provide a real-time transfer of passenger and flight information between an airline’s own DCS and Damarel’s Local DCS, ensuring the best possible continuation of service and on-time performance.

CUPPS: The platform of the future

CUPPS: The platform of the future

The CUPPS (Common Use Passenger Processing System) initiative is currently in its pilot phase, which is divided into four segments: the technical trials (currently ongoing), the compliance trials, the specification update, and the specification release. Ross Falconer reports on progress and the next steps.

The future for common-use bag drop

The future for common-use bag drop

Common-use bag drops are emerging at the airport as an extension of the self-service experience – transferring more control away from the airline agent into the hands of the passenger. Louise Driscoll reports on the benefits and challenges for the industry.

The fully mobilized passenger

The fully mobilized passenger

The evidence suggests mobile will become the dominant form of check-in. Sales of internet-ready Smart Phone devices continue to grow at a significant pace – around 30% year-on-year. Meanwhile, major online players – such as Google and Yahoo Microsoft – are investing significant resources in developing and improving their mobile web offerings. Ross Falconer reports.


The BCBP vision

The BCBP vision

All airlines must be Bar Coded Boarding Pass (BCBP) capable by the end of 2008, and by the end of 2010 all boarding passes must be BCBP. When the 2010 deadline is reached, BCBP usage will result in an annual $800 million saving to airlines. Ross Falconer spoke with Eric Leopold, Project Manager, BCBP, IATA, […]

SAS biometric success

SAS biometric success

Almost two years after SAS became the first airline to introduce biometric check-in, its success across the domestic market has prompted the carrier to discuss a further roll-out across its international routes. Louise Driscoll looks at the progress that the airline has made with its biometric solution.

Future Travel Experience APEX Asia EXPO

19-20 November 2024, Singapore

Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific

Future Travel Experience Ancillary

Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey

Future Travel Experience EMEA

A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.

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Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience


Fasttrack Travel

Fasttrack Travel

IATA has announced a string of airport trials, which will give passengers new ways to check-in. With an emphasis on baggage self-tagging, mobile check-in and common use kiosks, the ‘fast travel’ initiative is expected to benefit both the industry and passengers. Louise Driscoll reports.

The efficiencies of common bag drop

The efficiencies of common bag drop

Common baggage and fast drop initiatives have the potential to provide higher efficiency and throughput due to economies of scale and better use of airport real estate. They have benefits for airports, airlines and innovative handling agents, and bag drop looks set to become a less-than 30-second process. Ross Falconer reports.

JAL innovative boarding system

JAL innovative boarding system

Japan Airlines (JAL) participated in evaluation testing of ‘e-airport procedures: SPT Trial 2007’, which was implemented by the Ministry of Land, Infrastructure and Transportation (MLIT) and Ministry of Justice (MoJ). The airline is implementing a number of innovations to simplify the travel experience. Ross Falconer reports.

CUPPS entering ‘live’ operational testing

CUPPS entering ‘live’ operational testing

The CUPPS (Common Use Passenger Processing Systems) initiative is moving into a very important stage, in which it will be fully tested in ‘live’ operation. The airports confirmed to participate in the trial are Las Vegas McCarran with ARINC the vendor partner, Orlando (SITA), Sacramento (Air IT), Dublin (RESA) and Brussels (Ultra Electronics). Lufthansa, SAS […]

Mobilising passenger travel

Mobilising passenger travel

Mobile Check-In is expected to become one of the key early applications to take advantage of the increased shift in mobile usage towards data-services. IBM forecasts that within the next three to five years Mobile Check-In will overtake both kiosks and the web to become the most dominant method for travellers to check-in for their […]

The Innovation of fairytales

The Innovation of fairytales

The Disney’s Magical Express is a complementary shuttle and luggage delivery service that exclusively transports Walt Disney visitors from Orlando International Airport directly to their Walt Disney World Resort hotel where their baggage is then safely delivered directly to their room. Michelle Bentubo, director, Disney Cruise Line/Disney’s Magical Express, explains Disney’s new role as a […]

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