All Nippon Airways has chosen Damarel to supply the latest version of its full DCS back up system. The solution provide a real-time transfer of passenger and flight information between an airline’s own DCS and Damarel’s Local DCS, ensuring the best possible continuation of service and on-time performance.

The CUPPS (Common Use Passenger Processing System) initiative is currently in its pilot phase, which is divided into four segments: the technical trials (currently ongoing), the compliance trials, the specification update, and the specification release. Ross Falconer reports on progress and the next steps.

Common-use bag drops are emerging at the airport as an extension of the self-service experience – transferring more control away from the airline agent into the hands of the passenger. Louise Driscoll reports on the benefits and challenges for the industry.

The evidence suggests mobile will become the dominant form of check-in. Sales of internet-ready Smart Phone devices continue to grow at a significant pace – around 30% year-on-year. Meanwhile, major online players – such as Google and Yahoo Microsoft – are investing significant resources in developing and improving their mobile web offerings. Ross Falconer reports.

Where the US has successfully extended the check-in process away from the mobile phone and internet to offer a full-service remote skycap operation, further potential is seen to serve high passenger volumes at a time based on enlarging the cruise ship program to deal with conventions. Across the Atlantic, select destinations in Europe will soon […]

As Lufthansa provides its customers with more options at the self-service kiosk and Ryanair continues its phasing out of dedicated desks in favor of 100% web check-in, the future of the check-in desk is back in the spotlight. Louise Driscoll reports.