Self-service access control e-gates have been installed at the entrance to the departures hall at Larnaca International Airport in Cyprus.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Fraport presentation, autonomous operations, and sustainability.
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Find out more >>Content plans: Pittsburgh International Airport presentation, Autonomous operations & Robotics POC updates.
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Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
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Find out more >>Self-service access control e-gates have been installed at the entrance to the departures hall at Larnaca International Airport in Cyprus.
Willie Walsh, Craig Kreeger and Paul Griffiths discuss their passenger experience plans and frustrations, and why collaboration is key to making improvements.
JetBlue’s new International Arrivals Concourse makes use of natural light, APC kiosks and free Wi-Fi to improve the arrivals experience for passengers.
Hamad International Airport has unveiled the new Vitality Spa, as well as a new transit hotel, in which guests can book rooms for as little as three hours.
Travellers flying from Amsterdam Airport Schiphol will soon be able to use a new luggage delivery service between their hotel and the airport.
Australian Customs and Border Protection Service has expanded its automated border control SmartGate programme to include Canadian and Irish passengers.
Abu Dhabi International Airport’s renovated Al Reem lounge is now open and includes diverse cuisine, shower facilities and free Wi-Fi.
Eight e-gates have been installed at the customs and immigration checkpoint, with more than 3,000 passengers a day being successfully processed at present.
Greater Toronto Airport Authority’s Scott Collier reveals why human interactions and new technology are vital to the ongoing passenger enhancement strategy.
Melbourne Airport and Qantas have signed an agreement to take part in a Smart Security pilot, which will take place in 2015.
Guests can borrow Surface Pro 3 tablets, watch movies, book nap boxes, and enjoy Belgian food and drink in the new ‘The Loft’ at Brussels Airport.
Nassau Lynden Pindling International Airport has announced the purchase of 20 Border Xpress Automated Passport Control kiosks, which will go live in February 2015.
FTE spoke to Cathay Pacific’s Russ Fortson about the airline’s plans to embrace self-service, and how investment in staff is helping to enhance customer service.
Qantas is the first airline in the Asia-Pacific region to achieve IATA Fast Travel Platinum status, while Narita Airport is exploring Fast Travel opportunities.
Aruba Airport Authority has confirmed the purchase of Automated Passport Control (APC) kiosks, bringing the technology outside of the US and Canada for the first time.
Passengers flying from San Antonio International Airport can now use touch-screen kiosks to browse e-books and download content to their own device.
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