REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 – uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Heathrow has launched a new experiential retail campaign in collaboration with retail partner Avolta. The campaign aims to elevate CX through immersive beauty activations and exclusive retail offers.
Poland’s new CPK Airport has entered its next phase, following approval for the design of its new passenger terminal. Construction begins in 2026, with the airport scheduled to be operational by the end of 2032.
Schiphol Group has welcomed the opening of Wingstop in Schiphol Plaza, as it aims to offer “surprising and high-quality food concepts”. It is the first Dutch location for social media phenomenon Wingstop.
Glasgow Airport has opened a new dining experience – Sanfords American Diner. The opening is part of a wider £3.7 million investment programme aimed at transforming the airport’s F&B and retail offering.
Airport Dimensions has unveiled the Blue Sky Premier Lounge at Makassar Sultan Hasanuddin International Airport in Indonesia. The aim is to set a new standard for lounges in the region with a premium CX.
Sydney Airport has announced the first phase of a major redevelopment of the T3 Domestic Terminal, set to transform the dining precinct and specialty retail offering into a vibrant, contemporary space.
Miami International Airport has launched its ‘Artist Demo Summer Series’ with a hands-on art experience in Concourse D. It is the first in a series of engagement events to “elevate the passenger experience”.
London Luton Airport has launched the ‘LLA Lilo Exchange’. The initiative, which is designed to enhance sustainability and customer experience, allows travellers to pick-up and drop-off used inflatables.
9-11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9-11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Kansai Airports has announced the renovation of Terminal 2, the domestic area, at Kansai International Airport. It aims to enhance the passenger experience for a faster and more stress-free airport journey.
JFKIAT – the operator of Terminal 4 at JFK Airport – has developed a new solution in collaboration with Volan Technology and Beonic, which offers real-time tracking of complimentary passenger mobility carts.
American Airlines is enhancing CX for Admirals Club customers at Charlotte Douglas International Airport with the debut of a new, innovative lounge solution – the Provisions by Admirals Club lounge.
CAVU has signed a new multi-year contract with Ryanair. The partnership improves access to airport services like parking and fast track, while delivering a seamless, tech-led customer experience.
UK regional gateway Southampton Airport has welcomed the opening of a new Starbucks. Located airside, it marks the latest step in the airport’s ongoing food and beverage transformation in partnership with SSP.
In this interview, ahead of his participation at FTE Global 2025, Martijn van Boven, Product Manager, discusses how Royal Schiphol Group is leveraging tech, design and data, to redefine airport capacity and flow management.
Brisbane Airport has awarded its International Travel Essentials retail contract to Lagardère AWPL. The transformed retail offering will include five refreshed Relay concepts over three levels at the International Terminal.
Air New Zealand has revealed plans for its new flagship Koru Lounge at Auckland International Airport. The lounge will deliver an experience designed to enhance customers’ journeys with a fresh new look and feel.
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