REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Saudia has introduced Google’s Share Item Location feature to support faster baggage recovery, enabling passengers to securely share tracking data and gain greater visibility and reassurance during the journey.
Munich Airport is expanding its ‘Chinese Shopping Assistant’ service across all terminals, offering personalised support to Chinese travellers and enhancing retail engagement alongside a smoother passenger journey.
Kansai Airports has unveiled a newly renovated domestic area in Terminal 2 at Kansai International Airport, introducing smart security, self-service technology and enhanced passenger amenities to improve flow.
Plaza Premium Group has unveiled a newly enhanced lounge at Langkawi International Airport, combining increased capacity, improved accessibility and locally inspired design to elevate the passenger experience.
Ahead of his participation at APEX FTE EMEA and Ancillary & Retailing 2026, Brian Horgan, Transformation Lead, discusses how Aer Lingus is enhancing ramp and baggage operations through digital transformation, real-time data, and a focus on empowering frontline teams.
Virgin Atlantic has unveiled its redesigned Clubhouse at Heathrow, introducing new wellness, work and relaxation spaces. The investment reflects a focus on elevating passenger experience through innovation.
Changi Airports International is partnering with Sun Group to transform Phu Quoc International Airport into a world-class gateway, boosting operations, passenger experience, and capacity ahead of the APEC 2027 Summit.
MET – Montreal Metropolitan Airport’s new terminal will open on 15 June 2026, offering a user-friendly and efficient travel experience. It features modern architecture, natural light, and a Quebec-based retail line-up.
Schiphol Group is partnering with leading architects to implement its Schiphol Master Plan, focusing on a unified design vision. The renovations aim to enhance passenger comfort, clarity, and functionality.
Phoenix Sky Harbor International Airport is enhancing international arrivals with biometric Enhanced Passenger Processing, enabling faster, touchless clearance while supporting seamless, data-driven passenger journeys.
In a series of interviews, we explore the innovations shaping the future of airport operations and customer experience, from smarter baggage handling to seamless biometric integration, robotics and autonomous vehicles, and much more.
On 16 March 2026, members of the FTE Digital, Innovation & Startup Hub and FTE Baggage Innovation Working Group gathered in London for a Heathrow-hosted FTE Communities Live Day, featuring inspiration-filled sessions, and much more.
As Future Travel Experience celebrates its 20th anniversary, our Founder Daniel Coleman shares a personal and significant update, marking both the end of an era and the beginning of an exciting new chapter.
Austin-Bergstrom International Airport has unveiled designs for Concourse M, a six-gate facility that will support capacity and maintain smooth operations during major expansion, while continuing to deliver a seamless CX.
Fraport has secured EU funding for its GREENVOLT project at Frankfurt Airport, expanding ground power and EV charging infrastructure to cut emissions, improve operational efficiency and more.
Phoenix Sky Harbor International Airport is partnering with SSP America to introduce a new wave of locally inspired dining in Terminal 4, blending authentic Arizona flavours with innovative concepts to elevate CX.
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