REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Take a look at this year’s highlights from the FTE BIWG, including live and virtual events, invaluable networking opportunities for knowledge-sharing and business development, exclusive tours, and game-changing PoCs.
Following completion of the DANOVA project, Budapest Airport has become the first in Europe to provide an independent indoor navigation application for blind and visually impaired passengers.
The Transportation Security Administration (TSA) has published its first ‘Innovation Doctrine’ with the aim of creating a broad culture of innovation within the TSA.
Hartsfield-Jackson Atlanta International Airport has opened its $341 million Concourse T-North Extension in time for the busy holiday travel season.
Star Alliance is now offering pay-per-use access to its lounge at Rome Fiumicino Airport. The lounge welcomes all Star Alliance passengers regardless of membership status or cabin class.
A new offsite city check-in service is now available for Etihad Airways, Wizz Air and EGYPTAIR passengers travelling from Abu Dhabi International Airport.
Following a successful PoC facilitated by the FTE BIWG, Copenhagen Optimization’s Better Baggage solution is moving to full implementation at Toronto Pearson Airport.
The central security checkpoint in Munich Airport’s Terminal 2 is being modernised and equipped with state-of-the-art technology in a project scheduled for completion in autumn 2024.
London Heathrow Airport has enlisted hundreds of ‘Little Here to Helpers’ to kick off the festive season for passengers by giving away 10,000 Christmas gifts.
Passengers now benefit from an enhanced travel experience at New York JFK, with American Airlines and British Airways co-locating in the newly-renovated Terminal 8.
Cologne Bonn Airport is offering passengers the opportunity to book a fixed timeslot for security checks. The service, known as ‘CGNGateWay’, aims to reduce waiting times with a more targeted control of passenger flows.
Jayne Wear, Head of Commercial Products & Transport, shares the transformative approaches Auckland Airport is taking in the development of its new Transport Hub.
A £1.6 million redevelopment of Edinburgh Airport’s pickup and dropoff area signals the start of a major investment plan to improve the passenger experience.
Amsterdam Airport Schiphol’s Lounge 1, the airside area for passengers travelling to Schengen destinations, is to undergo a passenger-centred transformation from the end of 2022.
Dubai International Airport has introduced a new gaming lounge concept with the opening of Game Space. The aim is to enhance the traveller experience during dwell time at the airport.
London City Airport will introduce an all-CT scanner operation from April 2023, transforming the security experience as travellers will no longer need to remove laptops and liquids from hand luggage.
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