Redefining the end-to-end passenger experience | Independent news and events
Malaysia Airlines has launched an innovative Facebook platform that allows passengers to book and check-in for their flight via the social media website.
Moscow Sheremetyevo International Airport has successfully completed a trial of an innovative facial recognition biometric security system.
Austin-Bergstrom International Airport has become the first airport in the US to trial self-tagging.
The GSM Association and IATA have developed a white paper outlining the benefits of Near Field Communications (NFC) for the aviation industry.
The Taiwanese government is trialling an automated border control system to heighten the efficiency of border processing.
As airlines increasingly explore offsite and automated check-in, the traditional process has been placed under threat, raising the question: ‘Is check-in dead?’
The development of apps, mobile check-in and the 2D boarding pass means that mobile technology is playing an increasingly important role in the travel process.
In order to further simplify and secure air travel, biometric technology and common standards for passenger and document checks will play a key role.
4-6 September 2019, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
12-13 November 2019, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
03 - 04 June 2020
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
The development of next-generation boarding gates continues to highlight the benefits that self-boarding can bring to the overall passenger experience.
Developing a consistent airport product for use by several airlines has numerous benefits, not least for the delivery of an efficient baggage handling process.
Check-in 2010 will see a keynote presentation from Todd Grace, Strategy Manager – Airports, Air New Zealand, addressing the airline’s experiences of the value of a self-service strategy. He believes that the writing is very clearly on the wall that the days of the traditional check-in experience are numbered, as he explained to Ross Falconer.
When it comes to check-in and boarding, for the airline, the airport and the passenger, the general rule is: the simpler, the better. The bar coded boarding pass is currently the standard used by more than 200 airlines globally, but with Near Field Communication (NFC) technology being increasingly explored as a potential alternative, just how […]
As part of the ongoing Simplifying the Business (StB) initiative, the International Air Transport Association’s (IATA) Fast Travel programme is rapidly progressing, attracting global support from airlines, airports and passengers alike. Ryan Ghee spoke to Stephan Copart, project manager, Fast Travel – IATA.
The first CUPPS (Common Use Passenger Processing System) certification has been achieved. In August, SITA became the first platform provider to achieve compliance certification and to successfully complete its CUPPS Pilot Program. Ross Falconer reports.
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