A new video analytics system that displays real-time queuing times at security checkpoints has been introduced at Washington Dulles International Airport.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A new video analytics system that displays real-time queuing times at security checkpoints has been introduced at Washington Dulles International Airport.
American Airlines has launched a new baggage delivery service that allows passengers to bypass baggage reclaim and have their bags delivered to a home address.
Haneda and Narita airports are testing a new biometric identification system in an attempt to speed-up the immigration process at the two airports.
Passengers flying from Gatwick Airport can now do their grocery shopping simply by scanning items on an interactive screen using their smartphone.
A new visual queue management system that is designed to reduce queues in the check-in area has been deployed by Iberia at its Madrid-Barajas T4 hub.
An expedited immigration service has been introduced by Air China at London Heathrow Airport to speed-up the border clearance process for priority passengers.
Salt Lake City International has become the latest airport to adopt HMSHost’s B4 YOU BOARD app, which allows passengers to order meals for delivery to the boarding gate.
Milan Malpensa Airport has implemented Italy’s first Bluetooth queue measurement system to help manage queues and improve passenger processing.
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On the eve of the London 2012 Olympic Games, FTE provides a round-up of what London’s airports are doing to provide a memorable passenger experience.
Air India and Jet Airways passengers flying from Cochin International Airport can now make use of four new common-use self-service check-in kiosks.
easyJet has launched a new mobile optimised website in six different languages for BlackBerry, Windows 7, iPhone and Android users.
An innovative IKEA VIP lounge with televisions, beds and comfortable seating areas has been opened at Paris-Charles de Gaulle Airport.
The current security process for the screening of liquids, aerosols and gels (LAGs) is to remain in place after the EU delayed the lifting of restrictions, which was scheduled for April 2013.
London Luton Airport has teamed up with Google Maps to become the first UK airport to offer indoor maps to assist with wayfinding in the terminal building.
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