REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Düsseldorf Airport is installing new self-service check-in and bag drop systems from Materna IPS as part of an extensive modernisation project focused on future-proof innovations for a smoother travel experience.
WestJet is accelerating seamless passenger check-in with the integration of Zamna’s digital intelligence system to verify travel documents. It follows a successful pilot, which significantly reduced manual checks.
Queenstown Airport is enhancing the passenger experience with a major terminal upgrade, including new bag drop and kiosk technology provided by Elenium.
A new offsite city check-in service is now available for Etihad Airways, Wizz Air and EGYPTAIR passengers travelling from Abu Dhabi International Airport.
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British Airways has launched a new six-month smart technology trial, utilising biometrics, for international flights at London Heathrow Airport’s Terminal 5.
The airline is trialling a range of new technologies at San José Mineta International Airport, including new iPad check-in and bag-drop system.
The airport has selected Elenium Automation to install its VYGR self-service technology, including 30 portable check-in kiosks and 23 bag drops.
Lufthansa has announced that it will allow passengers to use digital COVID-19 vaccination certificates to check-in for their flights.
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Passengers travelling from Abu Dhabi Airport can now check in their bags, pick their seat and collect their boarding pass and luggage tags from their home.
Seattle-Tacoma Airport has launched two pilot programmes, SEA Spot Saver and happyhover™, to improve efficiency and modernise the passenger experience.
Spirit Airlines is introducing biometric check-in which would reduce face-to-face interactions between airline staff and passengers.
AirAsia passengers travelling through selected airports can avoid paying fees, by using the airline’s website, app or contactless kiosks to check-in.
Japan Airlines is starting a trial of a new touchless technology at Tokyo Haneda Airport, which allows customers to check-in without touching the screen.
The camera-enabled technology, developed by CrowdVision, will help to monitor social distancing at John F. Kennedy International Airport’s Terminal 4.
American Airlines has announced new initiatives to enhance customer experience and well-being, including touchless check-in and a new Wi-Fi portal.
Avinor has rolled out a touchless travel programme to tackle the impact of COVID-19 and help restore travel confidence ahead of the summer season.
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