The new check-in desks form part of the first phase of projects which also include upgrades of the airfield, car parks and new upper deck seating areas.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The new check-in desks form part of the first phase of projects which also include upgrades of the airfield, car parks and new upper deck seating areas.
Kenny Jacobs, Chief Marketing Officer, Ryanair, outlines the airline’s latest service, digital, ancillary and environmental developments as part of Year 5 of its “Always Getting Better” customer experience programme.
Trials will start after the summer of 2019 and the autonomous vehicle will arrive at Brussels Airport in early 2020 for further tests.
The 14th annual SITA Baggage Report shows that airlines around the world have again improved the rate of baggage delivery, with the mishandling rate dropping by 70% since 2007.
Delta Air Lines has become a member of the Exoskeleton Technical Advisory Group (X-TAG), which will work on strategies to bring full-body, powered industrial exoskeleton systems to the workforce.
Fourteen of the high-tech lanes have been installed in a joint project by Los Angeles World Airports and the Transportation Security Administration.
From baggage handling innovations to ICT solutions to support digital transformation, FTE takes a look at a selection of products and services from PTE 2018 in Stockholm.
In partnership with JetBlue Technology Ventures, the global competition helps discover innovative concepts or products that enhance the passenger experience or ancillary revenue opportunities.
The new Delta Biometrics programme powered by CLEAR allows eligible members to securely and seamlessly use their fingerprints to enter all 50 US Delta Sky Club locations.
Las Vegas McCarran International Airport has renewed its passenger processing solutions with Rockwell Collins, adopting new technologies to support the upgrade of Terminal 1.
Through IATA’s Strategic Partnerships Program, Huawei will use its advanced ICT innovations and expertise to help develop smart airports and airlines of the future.
Four months after the launch of Manchester Airports Group’s new tech and e-commerce business, MAG-O, FTE caught up with MD Nolan Hough to learn about his grand plans.
Sydney Airport’s T1 International has 12 new auto bag drop units and 36 check-in kiosks, as part of a wider project to reduce check-in queues and enhance the overall passenger experience.
The Port of Seattle has partnered with Aira to help blind and low vision passengers access a new assistive technology using smart glasses and a mobile app at Sea-Tac Airport.
Lufthansa Group has launched biometric boarding technology with facial recognition at Los Angeles Airport (LAX), as part of its ongoing efforts to digitalise travel.
With less than three months until IATA Resolution 753 comes into effect, IATA’s Andrew Price spoke to FTE about the effort to support the industry, the benefits of RFID, and his vision for the future of baggage tracking.
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