Brussels Airlines has launched the new ‘b.pass’ travel ticket, which allows passengers to fly six times on the same route at a reduced price.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Brussels Airlines has launched the new ‘b.pass’ travel ticket, which allows passengers to fly six times on the same route at a reduced price.
Vantaa Innovation Institute outlined to FTE how the new Relaxation Area at Helsinki Airport will help to put a smile on the face of weary travellers.
In response to the upcoming removal of TSA staff from airport exit points, Seattle-Tacoma International Airport has gained approval to install automated exit lane technology.
Members of the CLEAR programme, which allows passengers to bypass security queues, can now use dedicated lanes at San Jose International Airport.
Montréal-Trudeau has become the third North American airport to install the new Automated Passport Control kiosks to help reduce queues at immigration.
FTE spoke to technology product design company Artefact Group and SITA Lab about the opportunities presented to airlines and airports by Google Glass and smartwatches.
Estonian Air has introduced a new automatic check-in system, which removes the need for passengers to manually check-in for their flight.
Chicago Department for Aviation and U.S. CBP have officially launched the Automated Passport Control kiosks, which have reduced queuing times at Chicago O’Hare.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
A new digital service launched by Hamburg Airport allows passengers to view real-time data on waiting times at the security search zone via its website or app.
According to a passenger survey by consumer research company ‘Which?’, London Southend Airport is the best airport in the UK. Find out why here.
Finavia’s innovative approach to improving the passenger experience now extends to the introduction of rocking chairs and dedicated rest areas.
FTE spoke to Qantas’ Rowan Chalmers and London Gatwick’s Willie McGillivray to find out how they have transformed the passenger experience within existing facilities.
Following the unveiling of the Hyperloop concept by billionaire entrepreneur Elon Musk, FTE explores whether it really could replace air travel and high-speed rail.
Jonathan Stephen, jetBlue’s Head of Mobile and Emerging Technologies, outlines how the airline plans to further personalise the travel experience through mobile technology.
Lufthansa has introduced new family-friendly check-in counters at Frankfurt and Munich airports to coincide with the peak summer holiday season in Germany.
oneworld’s top-tier frequent flyers can now make use of fast track lanes at Heathrow Airport, reducing queuing times at the security checkpoint.
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