Hack Horizon’s Kristy Hart and Heathrow Airport’s Stephen Glenfield talk hackathons, innovation and redefining the end-to-end travel experience.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Hack Horizon’s Kristy Hart and Heathrow Airport’s Stephen Glenfield talk hackathons, innovation and redefining the end-to-end travel experience.
KLM now offers passengers their booking confirmation, check-in notification, boarding pass and flight status updates in 10 languages on Twitter and WeChat.
Travellers passing through Terminal 3 at Dubai International Airport can enjoy the new Sleep ‘n Fly lounge, which offers a total of 27 pods and cabins.
Maryssa Miller, JetBlue’s Head of Digital Commerce, offers her thoughts on the future role of AI, robotics, automation and biometrics.
Select Delta passengers flying from Washington National Airport will be able to use their fingerprints instead of a boarding pass and ID.
Helsinki Airport and SITA Lab have used HoloLens to reproduce the airport operational control centre in a mixed reality environment.
Passengers will be able to undertake US inspections before departure, meaning they can avoid immigration queues upon arrival in the United States.
Abhi Chacko, Head of IT Commercial & Innovation, explains how the installation of 2,000 battery-powered beacons will benefit airlines and passengers.
JetBlue passengers flying from LAX Terminal 5 will be able to make use of self-service kiosks, self-tagging and bag drop facilities.
Following the launch of connecting flights through FCO, passengers can remain airside while they wait for their onward connection.
Hamad International Airport has formalised a strategic partnership with Huawei as part of its digital transformation strategy.
Air Canada will launch its own loyalty programme in 2020 upon the expiry of its commercial agreement with Aimia, the operator of Aeroplan.
Delta Air Lines has announced an investment in four self-service bag drop machines, one of which will be equipped with facial recognition technology.
One thousand Finnair frequent flyers have been invited to participate in the trial of facial recognition technology at Helsinki Airport.
The Club BWI is located in Concourse D and guests visiting the lounge will find beverages, snacks, Wi-Fi and an array of reading materials.
In this guest article, AAAE’s Chris Runde explains why our willingness to work together will play a crucial role in shaping the future of the airport industry.
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