FTE would like to highlight the Departure Unknown podcast, which explores the people, products and policies that are redefining travel and transportation.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
FTE would like to highlight the Departure Unknown podcast, which explores the people, products and policies that are redefining travel and transportation.
Travellers will be able to use the Brussels Airlines app to book tickets, check-in, store mobile boarding passes and view real-time flight information.
Schiphol Airport and KLM are trialling biometric boarding, which enables passengers to board their flight without showing their boarding pass or passport.
Dubai Airports has implemented an Intelligent Traffic System, which optimises the coordination of buses used to shuttle passengers from gate to aircraft.
Christchurch Airport has taken delivery of a fully autonomous Smart Shuttle for New Zealand’s first on-road driverless vehicle research trial.
Pepper the robot will interact with passengers, offer menu recommendations and provide directions to points of interest in the airport terminal.
The airport, which serves the Caribbean island of Saint Martin, has employed biometric-enabled e-gates to enhance passenger flow and security.
Manchester Airports Group has launched its new 1903 lounge brand, which will debut at Manchester Airport in April.
Sydney Airport has launched a new service which provides passengers with real time flight updates and gate information via Twitter.
San Diego County Regional Airport Authority’s Rick Belliotti offers FTE exclusive insight into his plans for the new innovation lab.
American Airlines has become the latest legacy carrier to introduce a “Basic Economy” fare, with limitations akin to what passengers would expect from LCCs.
A second VIP lounge has been opened at Frankfurt Airport and includes eight private suites as well as communal areas.
New biometric data activation centres have been opened at Hamad International Airport to encourage expatriates to register to use e-gates.
FTE explores the latest technologies and trends that will play a crucial role in reshaping the air transport industry in 2017.
Changi Airport Group has launched the Living Lab Programme, which will explore new technologies including robotics, AI and the Internet of Things.
EVA Air has become the latest airline to invest in robots with the introduction of robotic customer service agents at Songshan and Taoyuan airports.
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