Wilfried Covent, Head of Security, Brussels Airport, offers insight into the airport’s response to, and recovery from, the terror attack in March 2016.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Wilfried Covent, Head of Security, Brussels Airport, offers insight into the airport’s response to, and recovery from, the terror attack in March 2016.
British Airways has launched a chatbot for the Facebook Messenger platform, which offers travellers personalised recommendations and offers.
A service that enables Emirates ID Card holders to pass through automated immigration gates at Dubai Airport is proving to be popular among travellers.
United Airlines has unveiled its new LAX United Club, described by the airline as the “jewel in the airline’s $573 million project” at LAX.
Turkish Airlines has updated its iOS and Android apps, with a number of new features added to help simplify the travel experience.
FTE explores how permanent electronic bag tags, drive through bag drop and door-to-door baggage delivery could reshape the baggage process.
Qantas has launched a virtual reality app, which allows travellers to explore immersive destination content before booking their flights.
Automated security screening lanes have been opened at Chicago O’Hare as a result of investment by United Airlines and American Airlines.
Passengers now receive real-time baggage tracking updates via Delta Air Lines’ app, following the investment in RFID technology.
Manila International Airport Authority has taken the first steps towards transforming Ninoy Aquino International Airport into a leading IATA Fast Travel site.
OR Tambo International Airport in South Africa has launched a trial of the Scarabee Smart Security System as part of ACSA’s 2025 vision.
The Lufthansa Group has launched a chatbot called Mildred, which passengers can use to search for the cheapest flights within the next nine months.
The US and Sweden have signed an agreement to implement Preclearance operations at Stockholm Arlanda Airport, with further expansion being explored.
Hamad International Airport has launched the Android version of its HIA Qatar app and added Apple’s Indoor Positioning technology to the iOS app.
Amsterdam Airport Schiphol and KLM are testing two new scanning devices for hand baggage, which allow passengers to leave their liquids and laptops in their bags.
Passengers flying with Emirates to the United Arab Emirates can now apply for their visa using their smartphone or tablet.
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