IAG has announced that its new low-cost long-haul airline, LEVEL, will start operations on 1 June and will offer economy and premium economy products.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
IAG has announced that its new low-cost long-haul airline, LEVEL, will start operations on 1 June and will offer economy and premium economy products.
The US and UK have announced bans on electronic devices larger than a smartphone from being carried in cabin baggage on flights from certain airports.
From high fidelity maps and queue jump apps, to biometric single tokens and bag drop collaborations, FTE analyses 20 solutions that can improve the passenger experience.
KLM and TU Delft will work together to develop new products and optimise existing KLM processes in a real-life operational environment.
The DFW Airport Apple TV app provides real-time flight updates, airport parking information and a home-to-airport route planner.
When an IT issue is reported, the nearest SAN staff member will be alerted via their smartwatch so they can quickly respond to the issue.
Branded pillars have been added at five departure gates to create four parallel lanes and keep passengers out of the walkway.
Samsonite is trialling a new longer battery life and wider range technology called Narrowband-IoT with Vodafone, as an additional option for Track&Go.
Guests visiting Lufthansa’s Business Lounge at Frankfurt Airport can trial Avegant Glyph video glasses, which provide users with a personal cinema experience.
The free-to-attend Hollywood Theatre can seat 17 guests and is located post-security in Concourse C at Portland International Airport.
The FTE Airport Innovation Power List will recognise C-level airport executives who have enhanced passenger experiences and business performance.
easyJet’s James Millett discusses the partnership with Founders Factory, its investment in start-ups and its plans to embrace disruptive thinking.
The updated Delta app allows customers to access their boarding pass and airport maps even without an Internet connection.
Qantas has launched Qantas Concierge, a Facebook Messenger bot that has been developed to give customers personalised travel inspiration.
Japan Airlines’ refurbished Sakura Lounge at Bangkok Suvarnabhumi International Airport will provide a “refreshing and inspiring experience”.
Air France-KLM’s Michel Pozas Lucic discusses how personalisation, biometrics, offsite processing and AI will help to enhance customer experiences.
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