45 mobile self-service check-in kiosks have been installed at Auckland Airport, as the airport plans for expected record passenger throughput this summer.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
45 mobile self-service check-in kiosks have been installed at Auckland Airport, as the airport plans for expected record passenger throughput this summer.
The Canada Border Services Agency is testing a technology called AVATAR, which can tell if passengers are lying about their motives to travel.
SWISS has become only the second network carrier in Europe to receive the IATA Fast Travel Platinum Award, in recognition of its self-service efforts.
Haneda Robotics Lab will be launching the “Robot Experiment Project 2016”, which is aimed at accelerating the implementation of robots at Haneda Airport.
This Christmas, Glasgow Airport has unveiled GLAdys – the UK’s first humanoid robot airport ambassador.
San Francisco International Airport and the San Francisco SPCA welcomed LiLou, the airport’s first therapy pig certified by the San Francisco SPCA’s Animal Assisted Therapy programme.
Gemalto has been chosen by Paris Aéroport to supply, install and maintain its Coesys Automated Border Control (ABC) in order to improve passenger experience.
London Southend Airport has launched a progressive scheme to enhance the experience of passengers with hidden disabilities.
Wilfried Covent, Head of Security, Brussels Airport, offers insight into the airport’s response to, and recovery from, the terror attack in March 2016.
British Airways has launched a chatbot for the Facebook Messenger platform, which offers travellers personalised recommendations and offers.
A service that enables Emirates ID Card holders to pass through automated immigration gates at Dubai Airport is proving to be popular among travellers.
United Airlines has unveiled its new LAX United Club, described by the airline as the “jewel in the airline’s $573 million project” at LAX.
Turkish Airlines has updated its iOS and Android apps, with a number of new features added to help simplify the travel experience.
Thomson is trialling an online virtual assistant that makes use of IBM’s Cloud platform and cognitive intelligence to become smarter as it matures.
American Airlines has launched an ‘Official Source’ programme to help ensure that travellers can easily identify trusted sources of flight information.
Adelaide Airport will introduce new check-in kiosks and bag drop units, as the airport moves to a common-use self-service platform.
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