Skyscanner’s Facebook Messenger bot enables the company to communicate with consumers in an automated yet conversational manner on the social media platform.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Skyscanner’s Facebook Messenger bot enables the company to communicate with consumers in an automated yet conversational manner on the social media platform.
TSA Administrator Peter Neffenger outlines how inspiration from European airports and closer collaboration with US airports will help drive improvements.
Thanks to “Leo”, bags are collected, checked in, transported and loaded onto the correct flight without ever having to enter the terminal building.
Fraport has embraced the principle of “open innovation” with the launch of the Frankfurt Airport Innovation Challenge.
Finavia is trialling the new scanner as part of its efforts to expedite the security screening process while maintaining the highest levels of security.
The J.D. Power 2016 North America Airline Satisfaction Study shows that overall customer satisfaction has increased to its highest level since 2006.
Why airlines, airports and their partners must foster an innovation culture, embrace data sharing, share responsibility and risk, and take action today.
The Dubai Premium Lounge features private family zones, shower facilities, spacious seating areas and serves international cuisine.
Delta says the investment in Radio Frequency Identification (RFID) technology will deliver superior baggage tracking and increased transparency.
Computed tomography (CT) security screening equipment, an automatic tray return system and a new body scanner machine are being trialled at Changi Airport.
The new self-service check-in kiosks will be installed at Bahrain International Airport as part of its drive to implement IATA’s Fast Travel processes.
A round-up of the highlights and key discussion points from Future Travel Experience Europe 2016, which explored the theme “Passenger Experience 2025”.
Wellington Airport and the CUTE clubs at Auckland and Christchurch airports have invested in Rockwell Collins’ ARINC vMUSE solution.
New automated border control e-gates are now live at Curaçao International Airport in both the arrivals and departures terminals at the Caribbean airport.
Samsonite has launched its new “Track&Go” technology, which allows travellers to track their suitcase via the Travlr by Samsonite app.
FTE speaks to Fred Warren, Creative Director, Connected Digital Services, Microsoft, about how airlines can use bots to improve the customer experience.
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