REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

On the Ground News

On the Ground News

Hong Kong International Airport developing Airport City into “world-leading landmark”
Delta Digital ID expands to Salt Lake City hub for “a more streamlined, hands-free airport experience”
Changi Airport introduces immersive Hello Kitty experience for travellers in fifth edition of Festive Village
Austin-Bergstrom Airport awarded funding towards new Concourse B project for enhanced CX
Manchester Airport opens ‘Little Flyers Zone’ in-terminal play area for children to further enhance CX
Alaska Airlines, Metropolitan Washington Airports Authority and Aurrigo recognised in industry’s definitive innovation awards
Brussels Airport joins groundbreaking BOOST initiative to transform baggage handling through robotics and automation alongside Schiphol, Avinor and Incheon
IAG, FRA, Turkish Airlines, AMS, United and PIT among winners in FTE Global 2024 Awards, plus Transformation Power List nominees recognised
International Airlines Group and Miami International Airport announced as first pioneering members of groundbreaking FTE Smart Ramp collaborative innovation program
Pittsburgh International Airport to host FTE World Innovation Summit, 13-15 May 2025 – a message from PIT CEO Christina Cassotis
BagsID CEO on leveraging computer vision and AI tech, and participating in the largest FTE BIWG PoC to date
Port Authority unveils plan to reimagine Newark Liberty Airport with “modern, streamlined experience”

FTE Events and Activities Schedule

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Preparing for Travel 3.0

Preparing for Travel 3.0

Building the ideal journey for tomorrow’s air travellers means embracing innovation. Much has been done and more big changes are on the way, as Matthys Serfontein, Vice President Airports, SITA, explained.

Future Travel Experience APEX Asia EXPO

19-20 November 2024, Singapore

Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific

Future Travel Experience Ancillary

Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey

Future Travel Experience EMEA

A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.

Future Travel Experience Global

Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience


AA offers baggage delivery service

AA offers baggage delivery service

American Airlines has launched a new baggage delivery service that allows passengers to bypass baggage reclaim and have their bags delivered to a home address.

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