Visa has launched a new programme for its cardholders, which provides them with exclusive discounts for airport services.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Visa has launched a new programme for its cardholders, which provides them with exclusive discounts for airport services.
Los Angeles World Airports’ Barbara Yamamoto reveals all about the ‘LAXceptional Xperience’ programme, and explains how it is improving the guest experience at LAX.
FTE speaks to TSA and Gatwick Airport to find out how next-generation security lanes and new technologies can enhance both security and the passenger experience.
Heathrow Airport has started a programme to teach staff members about dementia, in order for them to provide the best experience for passengers with the illness.
Two Chinese airports, Pudong and Hongqiao, have added an extra security check for all passengers as they enter the airport terminal.
Crew received positive feedback but the boarding experience proved to be unpopular among 14% of passengers, according to the ‘Rate My Flight’ function.
JetBlue Technology Ventures has announced an investment in start-up technology company Mozio, which specialises in travel to and from the airport.
American Airlines has revealed the new look of the premium arrivals lounge in London Heathrow’s Terminal 3.
Milan Malpensa and Linate airports have launched a new app that uses beacon technology to give passengers personalised information about their flight.
Skype users can interact with the bot, which can search for flights, display live prices and provide links to pages to complete the booking process.
Lufthansa Group’s Dr. Björn Becker reveals to FTE how a range of initiatives – from auto check-in to Bluetooth-based access control – will enhance the customer experience.
Icelandair’s new Facebook Messenger Stopover Bot allows travellers to search for flights and stopovers using the Facebook Messenger app.
Jazeera Airways has unveiled its new lounge for business class customers flying from Kuwait International Airport.
Colombian travellers will be able to apply to be Global Entry members, after U.S. Customs and Border Protection announced eligibility for the country’s citizens.
Denver International Airport has completed the installation of almost 10,000 charging outlets in its terminal.
Virgin America has unveiled its new mobile application, which integrates with Spotify to give travellers destination-specific playlists.
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