Emirates’ new baggage delivery service at Dubai International Airport allows passengers to have their baggage collected and delivered directly to them.
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Emirates’ new baggage delivery service at Dubai International Airport allows passengers to have their baggage collected and delivered directly to them.
Bilateral travel agreements between the US and both Singapore and South Korea have been agreed to minimise immigration restrictions between the countries.
The updated Delta Air Lines app now includes a baggage tracking function, which allows passengers to locate their baggage in real-time using their smartphone.
Paris-Orly Airport has introduced an innovative two-step self-service bag drop, which allows passengers to check-in their bag in just 30 seconds.
London Heathrow has awarded a contract for the provision of an integrated fire safety, public address and voice alarm system for its new Terminal 2.
The Malaysia Immigration Department is to introduce on-board checks to reduce queuing times at the immigration counters at KLIA’s Low-Cost Carrier Terminal.
Russia’s Koltsovo International Airport is deploying a new resource management system to enhance efficiency in ground handling, passenger services and security.
American Airlines has introduced ‘Flagship Check-in’ at Los Angeles International Airport to expedite the check-in process for premium passengers.
As airlines explore more ways to reduce face-to-face contact with passengers at airports, they are also investing in ‘mobile’ service agents to improve customer service.
Kevin McGarr, President & CEO, CATSA, discusses the role of biometrics in airport security and the viability of an international trusted traveller programme.
The T1 refurbishment at Abu Dhabi International Airport has seen the introduction of new security and immigration facilities, as well as more check-in desks.
Amsterdam Schiphol has celebrated the 10th anniversary of its Privium registered traveller programme, which is based on iris recognition technology.
The largest deployment of common-use self-service kiosks at Heathrow Airport has been completed with 189 new kiosks installed across Terminals 1, 3 and 4.
Passengers travelling from Abu Dhabi International Airport can now check-in and print bag tags at their hotel thanks to the introduction of offsite check-in kiosks.
Greek Airline Aegean has launched a brand new mobile website and iPhone app, offering mobile check-in and access to bookings, boarding passes and travel services.
Passengers travelling from Italy’s Bologna Airport will be able to check-in and drop off their bags at a fully automated self-service kiosk from next September.
Get Future Travel Experience news & updates sent to your inbox