SITA has announced the results of its 8th Annual Airport IT Trends Survey, which shows that airports are investing in IT infrastructure and mobile services.
![Airports focus on mobile services to improve passenger experience](https://www.futuretravelexperience.com/wp-content/uploads/2011/10/airport-passenger-experience-thumb.jpg)
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>SITA has announced the results of its 8th Annual Airport IT Trends Survey, which shows that airports are investing in IT infrastructure and mobile services.
Frankfurt Airport and Aéroports de Paris share their views on whether smartphone apps can replace permanent signage in the airport environment.
British Airways’ investment in self-tagging and automatic document check has seen the airline achieve a Fast Travel Gold Award from IATA.
Vienna International Airport is implementing common-use self-boarding gates across all terminals, including the new Skylink terminal, which is due to open next year.
Gatwick Airport has launched its new state-of-the-art South Terminal Security product, which allows for all passengers to be processed in under five minutes.
Europe’s first airport lounge designed exclusively for MasterCard customers has been opened at Hungary’s Budapest Airport.
TAV Airports has launched a free app for smartphones and tablets, offering real time passenger service information, flight status updates and destination guides.
Passport Canada has announced that the long-awaited introduction of biometric-based ePassports will take place before the end of 2012.
Following the successful introduction of self-service kiosks, Taiwan Taoyuan International Airport is now exploring self-service bag drop and self-boarding.
German rail transport operator Deutsche Bahn is to roll out the Touch&Travel concept across Germany, allowing passengers to make use of NFC and 2D barcode ticketing.
Alaska Airlines has added new features to its app for the iPhone and iPod Touch, including mobile check-in and an integrated mobile boarding pass.
Aéroports de Paris has introduced holograms at Paris-Orly Airport to greet passengers and announce when their flight is about to board.
Sheremetyevo International Airport has introduced new ‘Sleepboxes’ in the terminal building, which passengers can rent to relax in while they wait for their flight.
Riga International Airport has announced plans to introduce security control e-gates and a new baggage reconciliation system.
As airports search for new ways to expedite baggage processing, self-service bag drop is emerging as a practical option to simplify the airport experience.
Gatwick Airport has introduced new e-gates and dedicated family lanes in the immigration halls to reduce queue times and expedite passenger processing.
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