REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

On the Ground News

On the Ground News

Istanbul Airport’s strategy to become a pioneer of digital transformation focused on Artificial Intelligence, Machine Learning, Augmented Reality and Virtual Reality
Lufthansa, Fraport, NXP and more discuss automation, AI, RFID and baggage tracking at biggest-ever joint meeting of FTE Innovation Communities
Aeroporti di Roma collaborates with social impact company Too Good To Go to reduce food waste and enhance sustainability
Austin-Bergstrom starts construction on key ‘Journey With AUS’ expansion project to elevate overall travel experience
Fraport harnesses eSIM Go’s ‘Powered by Breeze’ solution to offer global travel eSIM service and “give passengers best experience”
Narita Airport selects Collins Aerospace to enhance traveller experience with streamlined processing and self-service kiosks
Melbourne Airport upgrades Qantas domestic security screening to deliver smoother, enhanced experience for travellers
Manchester Airports Group selects Veovo as strategic partner for flow management technology to enhance CX
Avinor’s high-level strategy for future baggage handling infrastructure focused on robotics, autonomous vehicles, and smart systems using AI
EDI welcomes new strategic investment partnership by GIP and VINCI Airports with focus on “continually improving CX”
Dublin Airport continues rollout of new and improved security scanning technology for “best-in-class CX”
Manchester Airport launches new baggage system as part of £1.3bn programme that is “completely transforming the airport”

FTE Events and Activities Schedule

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Future Travel Experience Ancillary

11-13 June 2024, Dublin

Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey

Future Travel Experience EMEA

11-13 June 2024, Dublin

A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.

Future Travel Experience Global

28-30 oCT 2024, California

Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience

Future Travel Experience APEX Asia EXPO

19-20 November 2024, Singapore

Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific


Air New Zealand highlights value of a successful self-service strategy

Air New Zealand highlights value of a successful self-service strategy

Check-in 2010 will see a keynote presentation from Todd Grace, Strategy Manager – Airports, Air New Zealand, addressing the airline’s experiences of the value of a self-service strategy. He believes that the writing is very clearly on the wall that the days of the traditional check-in experience are numbered, as he explained to Ross Falconer.

Fast Travel programme nearing its target

Fast Travel programme nearing its target

As part of the ongoing Simplifying the Business (StB) initiative, the International Air Transport Association’s (IATA) Fast Travel programme is rapidly progressing, attracting global support from airlines, airports and passengers alike. Ryan Ghee spoke to Stephan Copart, project manager, Fast Travel – IATA.

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